- Managed stakeholder engagement with the accurate reporting and handoff of detailed patient information for 6-8 cases per day to family members, hospital staff, dispatch, and management.- Identified, assessed, and mitigated risks associated with daily operations, such as equipment failure, staffing shortages, or logistical challenges.- Gathered requirements for monthly state inspections to ensure compliance with external EEFs including but not limited to Texas state EMS laws and regulations- Tracked and analyzed key performance indicators (KPIs), aiming for response times within 30 minutes of dispatch for emergency calls, reducing operational costs by 12%, and maintaining patient mortality rates of 99%.

Attended Case Workshops and Participated in Case Competitions to improve critical thinking and business acumen to learn how to best serve clients

Applied quick and critical decision-making in high-pressure situations while assessing complex medical conditions and employing necessary actions to maintain a yearly patient mortality rate of 99.9%Reported complex chronic and acute medical history for 6-8 patients/day clearly and concisely to receiving medical staffUtilized strong interpersonal and communication skills in the engagement of family, medical staff and

Optimized leadership and communication skills to coordinate a team of 12 associates at the front desk in the sales of 12-15 memberships per weekTrained and mentored a team of 4-5 new associates per semester, facilitating their onboarding process and ensuring alignment with company standards and objectives.

Assisted in the distribution of 200 cargo containers stocked with $350,000 of medical supplies, equipment, and services to doctors and nurses in more than 135 countriesShowed adequate competency in all policies to adequately resolve any distribution/ inventory issuesWorked in a team to identify, solicit, and sort a diverse array of medical supplies according to the imperative needs of our beneficiaries