Responsible for managing a portfolio of clients in sensory projects for fragrances and flavors, including the development of tailored strategies to meet clients' specific needs and preferences, as well as ongoing support to ensure satisfaction and retention.

I managed 5 team members to develop projects in Latin America, helping them to increase their skills in CX and CS. The result or that was a bunch of new projects on those areas showing up high rate of churn.

- Manage and control sampling and fieldwork, including screener review for allocated projects; - Execute end to end project related tasks which could include (but not exclusively) link setup, link testing, languages requests, desk research, quality/audit checks, set up and delivery of study invitations, manage exclusion lists, invoicing and cost reconciliation; - Address Support Team and other stakeholders’ requests in timely manner; - Attend meetings with PMs regarding assigned projects to ensure project specifications, client needs and timelines; - Host market research pretest/pilot interviews for clients, and ensure interviews are conducted on time and as planned; - Build, update and track customized fielding plans for all projects as needed;- Proactively seek alternative fieldwork strategies and find solutions to address response rates and costs on each project; - Manage and control of the partners on quantitative projects throughout the life cycle of the project, ensuring that exceeds client’s expectations; - Track, monitor and report on sampling performance;- Support PMs with invoicing ensuring that projects are closed and ready for invoicing in a timely manner;- Alert the Project Manager of a project when a fieldwork strategy is failing or getting off track or there is a quality concern and work together to find alternative solutions;- Design and request multichannel recruitment methodologies for allocated projects, which could include (but not exclusively) email campaigns, calling, desk research, text messages, online advertisement, referral schemes, forums, blogs, patient groups and associations networking and Social Media; - Scheduling respondents for market research interviews, including creating the scheduler in the system, communication with respondents, coordinating shared moderator schedules and moderator scheduling platforms;- Help respondents log in to qualitative platforms for their interviews and troubleshoot any issues.

-Project management in Latin América-Responsible for preparation and maintenance of all stages of participant activities including screening, and evaluations. Duties include entering and updating study information into computer systems, and developing positive participant communications and relationships.-Follow up of qualitative and quantitative analyses to identify opportunities for product expansion.-Prepare reports, translate findings, and provide conclusions and recommendations.-Other duties as assigned.

Responsável por ajudar a empresa no aumento do faturamento anual em 200% por meio de estratégias comerciais. Iniciamos localizando potenciais clientes em setores chaves na economia do Nordeste, execução de estratégias para diminuir o churn e aumentar o ticket médio. Fui responsável pela aquisição de contratos de obras com montante de mais de R$ 4 milhões em um ano cheio de incertezas e assessoria aos sócios na área comercial. Além disso, planejei e executei a nova frente de negócios vendendo para o governo em todas as esferas. Análise de editais e tomada de decisão para participação,organização de propostas e documentação e negociação com compradores. Atender as demandas indiretas de todas as obras da empresa, através da gestão de contratos e compras SPOTs. - Material de construção; - Serviços relacionado a obra;- Material para escritório

-Ensino de português para estrangeiros;-Planejamento de aulas e eventos na empresa;-Visitas em instituições de ensino para ação de marketing;-Apresentações no idioma nativo do País.