Samuel Pacheco Email & Phone Number

Bronx, Ny

• Immediate supervisor of 5 field managers, 5 office operations supervisors, 5 clerks, 26 field supervisors, 250 field employees(enumerators) ensuring the complete count of over 37,000+ households and 800+ Group Quarters • Managed selection process of over 3,000 field employees, 225 field supervisors, conducting one on one interviews, hiring, onboarding through the Decennial Applicant, Personnel and Payroll System (DAPPS) • Conducted training for classrooms of 30+ supervisors… Show more • Immediate supervisor of 5 field managers, 5 office operations supervisors, 5 clerks, 26 field supervisors, 250 field employees(enumerators) ensuring the complete count of over 37,000+ households and 800+ Group Quarters • Managed selection process of over 3,000 field employees, 225 field supervisors, conducting one on one interviews, hiring, onboarding through the Decennial Applicant, Personnel and Payroll System (DAPPS) • Conducted training for classrooms of 30+ supervisors and 50+ field employees, tracking online training progress then deploying employees to the field• Monitored field staff performance throughout NRFU and GQ operations, coaching and developing staff in opportunity areas, addressing misconduct, and issuing corrective actions• Created and manages employee database in Excel to track separations and contact history of employees in the field pulling data from DAPPS, our Operations Control System (OCS), Learning Management System (LMS) and Information Technology Management System (ITMS) Show less

United States

• Direct supervisor for team of 20-30 UBER Experts and 4 Senior Experts servicing 150-300 UBER Partner (Driver) accounts daily• Monitored and delegated activity on support floor to keep flow of partners in and out of office consistent, assisting experts in assessing and troubleshooting complicated account issues• Telecommunicated with GLH leadership teams to discuss best practices in office and funneled information to team to ensure knowledge of policy changes, updates to laws and… Show more • Direct supervisor for team of 20-30 UBER Experts and 4 Senior Experts servicing 150-300 UBER Partner (Driver) accounts daily• Monitored and delegated activity on support floor to keep flow of partners in and out of office consistent, assisting experts in assessing and troubleshooting complicated account issues• Telecommunicated with GLH leadership teams to discuss best practices in office and funneled information to team to ensure knowledge of policy changes, updates to laws and regulations via email, broadcasts, or morning meeting presentations to ensure a universal, quality, experience throughout the 3 UBER New York City Green Light Hubs• Held monthly one-on-one sessions with team to discuss performance analytics (KPIS), administer feedback, and discuss professional and personal goals, directing individuals to company resources to help reach goals, ensuring positive work-life balance• Planned team outings and employee enrichment activities to help build and keep moral amongst all members of staff• Managed office budget (office supplies, snacks, petty cash)• Administered building/office badges via S2 system, communicating consistently with security team to ensure a safe office environment Show less

United States

• Opened adidas’s first Stadium Concept store on 5th Avenue which generated over $43 Million first year, forecasted to make $50 Million second year, while being directly responsible for managing 40-50% of product volume (BOH), as Originals Operations Manager, and 25-35% of sales as Originals Sales Supervisor; aiding in the department’s average monthly revenue of $1.2 Million• Managed and developed teams of 30-50 associates and 6 department operations supervisors (4 daytime, 2 overnight)… Show more • Opened adidas’s first Stadium Concept store on 5th Avenue which generated over $43 Million first year, forecasted to make $50 Million second year, while being directly responsible for managing 40-50% of product volume (BOH), as Originals Operations Manager, and 25-35% of sales as Originals Sales Supervisor; aiding in the department’s average monthly revenue of $1.2 Million• Managed and developed teams of 30-50 associates and 6 department operations supervisors (4 daytime, 2 overnight) with FTEs of 25-30 Sales, 40 FTE Operations BOH (30 Daytime, 10 Overnight)• Increased productivity by 35%, decreasing necessary FTE from 40 to 25 after working alongside staff, identifying redundancies and other areas of opportunity, then training and developing team members to improve efficiency of overall operations, estimated to save a total of $490,000 a year on payroll budget• Monitored sales reports and “blackhole” lists, adjusting shipment quantities to meet customer demand and increase sales/profit• Led team in processing of incoming shipments, activation of new product, BOH organization, markdowns and transitions, audits, replenishment, spot fills, proper visual merchandizing and product presentation Show less

United States

• Supervisor of the world’s largest H&M store, $60 Million location, responsible for 26-30% business share generated as Men’s Department Sales Supervisor, aiding in monthly revenue of $1.3 Million• Wrote and administered feedback, documentations, and annual and midyear per reviews for team of 40-80 sales associates• Coordinated with Operations Controller to secure product levels and followed up with Visual Merchandising team to ensure store presentation adhered to department… Show more • Supervisor of the world’s largest H&M store, $60 Million location, responsible for 26-30% business share generated as Men’s Department Sales Supervisor, aiding in monthly revenue of $1.3 Million• Wrote and administered feedback, documentations, and annual and midyear per reviews for team of 40-80 sales associates• Coordinated with Operations Controller to secure product levels and followed up with Visual Merchandising team to ensure store presentation adhered to department guidelines• Closely monitored store sales reports to plan and execute department goals, delegating tasks from 4-week plan to team to meet goals• Conducted cash office responsibilities closing out and auditing registers Show less

Soho, New York, New York

· Trained new and seasoned associates, ensuring knowledge of company culture and essential principles, and skills necessary to succeed and grow within the company· Responsible for keeping division up to company standard (merchandising, stock quantities, etc.)· Worked closely with supervisors and managers discussing ways to improve sales and operations in assigned divisions leading to overall increase in sales and a more efficient work environment· Worked sales floor, guiding… Show more · Trained new and seasoned associates, ensuring knowledge of company culture and essential principles, and skills necessary to succeed and grow within the company· Responsible for keeping division up to company standard (merchandising, stock quantities, etc.)· Worked closely with supervisors and managers discussing ways to improve sales and operations in assigned divisions leading to overall increase in sales and a more efficient work environment· Worked sales floor, guiding customers in choosing items that reflect personal style.· Ensured SPS was properly allocated and full SKU distribution in stock and on floor· Operated registers, accepting cash and card transactions, and maintained knowledge of policies regarding payment and exchanges· Maintained knowledge of current promotions and sales, as well as sales goals, and present and future stock quantities Show less

Dix Hills, Long Island, Ny

Dix Hills, Long Island, Ny

Dix Hills, Long Island, Ny

42Nd St, Times Square, New York, Ny

Wall Street, New York, Ny

Bachelor Of Business Administration - Bba, Operations Management And Supervision

Associate Of Arts - Aa, Business Administration And Management, General, 3.7

Business Administration And Management, General