Samuel Spence Email & Phone Number

Fayetteville, Ar, Us

Rogers, Arkansas, United States

Lowell, Massachusetts, United States

-Performed over one hundred demos for potential customers, almost exclusively focused on the more complex and challenging solutions needed to win the deal. Provided crucial guidance and effort for complex customer-side implementations and existing systems.-Trained staff on product usage and best practices; Partially or fully trained a majority of customer-facing employees hired since 2018.

Lowell, Massachusetts

-Founding member of new customer success team, providing hands-on advice and guidance for a portfolio of hundreds of customers across time in role- representing over $3M in ARR in retention and first-year on-boarding.-Performed on-boarding, guidance, milestone check-ins, and customer support for entire portfolio.-Initiated customer migration projects to new platform, personally migrating over half of portfolio before incentives had been put in place to do so. -Guided and supported company through layoff period, at one point being directly responsible for half of all customers; maintained 80% retention rate while company recovered and team members hired and trained.-Developed channels and standards to support remote work pre-Covid, which helped company smoothly transition to hybrid/full remote support. -Pushed for increased focus on key account retention, eventually resulting in creation of Key Accounts Manager role.-In final year in role alone, created over $200k in new customer sales as well as fully boosting retention past 90% mark. Finalized over two dozen customer migration projects representing well over $300k in existing ARR.

Lowell, Massachusetts

Onboarded over two hundred customers quickly and efficiently with their newly purchased contract management platform. Managed implementation projects from inception to completion, tracking both general progress as well as manually performing much of the actual task work. Gathered detailed requirements from customers to optimize implementation schedule and assign resources correctly.Maintained speedy and professional correspondence with customers to keep them engaged with the process.

Little Rock, Arkansas Area

Worked closely with fellow business analysts, managers, and executives to create systems and reports for Perfect Vision’s infrastructure. Developed reports and custom spreadsheets to empower upper management with the tools they needed to make evidence-based business decisions. Developed detailed documentation for business processes and systems including step-by-step walk-through of repeating processes/reports. Assisted with sales and tech support questions for internal and external users. Processed user requests for system changes like item pricing and categorization. Engaged with IT department, marketing, and Web Design to develop and user-test new company website. Queried multiple datasets to develop and distribute reports relating to sales, procurement, accounting, logistics, and operations.

Searcy, Ar

I engaged and enabled Harding University employees with the right combination of hardware, software, and security protocols. I focused on troubleshooting issues that couldn't be resolved remotely, often having to pull apart, analyze, and repair both physical and software issues.

Bachelor Of Business Administration (B.B.A.), Management Information Systems

Management Information Systems, Management Information Systems

Activities and Societies: Delta Chi Delta Men's Service Club BITS (Business Information Technology Students)Performed dozens of public.