Sam Rogers Email and Phone Number
As a Chief Customer Experience Officer and Business CIO, I bring a unique blend of technology expertise and strategic vision to deliver seamless, end-to-end customer experiences from lead generation through post-sale engagement. My focus is on creating frictionless, innovative solutions that enhance customer satisfaction while driving business growth and enterprise value.With over 20 years in senior leadership roles, I have led IT organizations with 100+ professionals, managing over $300M in capital investments and operating budgets. I specialize in transforming IT departments from cost centers into revenue generators, achieving multi-million dollar cost reductions and fostering innovation.In the past four years, I have spearheaded the transformation of home services companies through a strategic acquisition platform, acquiring over 40 Residential and Commercial Services companies and successfully integrating each one within 55 days of acquisition. This rapid integration has allowed for enhanced operational efficiency and accelerated growth.Throughout my career, I have managed the opening of thousands of hotels, resorts, and restaurants across 106 countries, gaining extensive experience in complex, high-impact project management. My global expertise is enriched by working with industry-leading brands such as Starwood, Mövenpick, InterContinental, Four Seasons, and Hilton Worldwide, and living and working across Latin America, North America, Europe, the Middle East, and Africa.Known for building high-performing teams and leading transformative change, I excel in fast-paced, culturally diverse environments. My ability to drive growth through innovation and technology has been key to my success in reshaping business models and driving customer experience transformations.Core Competencies: • Customer Experience Transformation • Mergers & Acquisitions Integration • Change Management & Leadership Development • Marketing Technologies Optimization • Digital Innovation & Mobile Solutions • Business Process Reengineering • Global IT Strategy & Execution • Data & Analytics-Driven Decision Making • Capital Planning & ROI Optimization • IT Governance & Security • Public Speaking & Thought Leadership
Strikepoint Group Holdings, Llc.
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Chief Customer Experience OfficerStrikepoint Group Holdings, Llc. 2024 - Present
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Chief Information OfficerStrikepoint Group Holdings, Llc. 2020 - PresentChief Information Officer (CIO) and Chief Customer Experience Officer (CXO) of a multi-brand fast growing Residential and Commercial Services leader backed by Private Equity firm New Mountain Capital (www.newmountaincapital.com)Few of the brands under Strikepoint Group Holdings are: Horizon Services, Gold Medal, Casteel, Harp, Snell, Fenwick, Henderson, Maitz, Eanes, HD Air, Hutchinson, SolvIt, Performance, Paradise, Elite, Waychoff's and Nicholson Heating Cooling, electrical and plumbing services.• Head of Technology and Customer Experience; Member of the executive committee• Led the StrikePoint's growth journey from 3 brands and 5 locations to 20 brands and 31 locations in less than one year• Led a team of 100 technology executives and engineers (full time and contractors)• Reduced the company's technical debt to zero(0) in less than one year• Enhanced StrikePoint's security posture and lead them through a Service Organization Controls (SOC II) attestation during the first year• Led StrikePoints Digital Transformation to become a predictive business which translated to substantial positive EBITDA impact.
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Global Vice President, Restaurant Strategy SolutionsInspire Brands 2017 - 2020Atlanta, Georgia, Us• Arby’s, Global Head of Restaurant Strategy Solutions and Technology. Arby's is the the first brand of the Inspire Brands portfolio• Orchestrated M&A activities to integrate Inspire Brands' newly restaurants into the portfolio• Served as a strategist in shaping inspire Brands Support Services and digital retail technology roadmap by developing internal organizational capabilities and customer experience strategies, enhancing all digital functions and driving an aggressive digital agenda internally, and with external stakeholders and partners. • Responsible for the efficient and reliable operation of the company’s restaurant connectivity and use of 3rd party services in order to provide services to the customer base. This includes supervising, managing, and leading the Restaurant Technologies team responsible for enhancing platform infrastructures, monitoring and diagnosing network and system problems as well as implementation and validation of industry best practices for disaster recovery, data security, and data integrity solutions.• Responsible for technical architecture and execution of the restaurant technology roadmap, striking the right balance between concept, market demand, cost efficiency and global re-usability.• Leading the execution of consumer-facing digital applications that are distinctive in the market and ensuring that business functionality needs are met while also being stable and allowing rapid testing for new business concepts and strategies.• Ensuring the digital portfolio serves the needs of the business while driving technical excellence and improving productivity, quality and customer satisfaction. • Driving innovation and adoption of new technology that results in improved financial performance for the business. • Building and growing a strong team of experienced direct reports to perform at the highest levels, while creating a strong teamwork mentality. -
Senior Director, Global Hotel Systems And Technology Planning • Hilton Worldwide HeadquartersHilton 2013 - 2017Mclean, Va, Us• Leading the global delivery of business technology solutions for initiatives and projects that support the overall global strategy of Hilton Worldwide's 14 brands (5000 hotels and 8000 Restaurants across 104 countries). • Primary IT leadership role guiding initiatives through the standard methodology from project approval to deployment. • Taking on a global business leadership role leading internal and external partners in strategy / project initiation, architecture, requirements analysis, design, project management and systems integration activities. • Responsible for delivering to the project timeline and adherence to project budgets.• Overall responsibility for Hilton's global systems utilized at the hotel level for operational management, revenue generation and reporting. Systems include Spa Management, Golf Management, Digital Signage, Point of Sale (Retail and F&B), Payment Systems, EMV, Payroll, Parking, Door Lock, and many more. • Overall global responsibility of the company's point of sale credit card strategy and relationship with credit card companies and gateway companies.• Working closely with software and hardware vendors to ensure Hilton's requirements are enforced fully for all activities. • Improving product standards for deployment and ensuring that it meets all compliancy standards.• Effective management of interfaces between OnQ/Opera PMS and the hotel business applications. • Working closely with the corporate sponsors who are driving new initiatives to ensure that plans are in place to meet the future requirements to benefit Hilton's guests and the brands.• Responsible for developing and deployment of standard policies and procedures for use across all hotels (global estate) including a clearer definition of management reporting requirements at both corporate and property-level.• Responsible for setting and managing $100M+ operational IT budgets.• Developing and managing the strategic roadmap for all products in the portfolio. -
Senior Director, Information Technology • Regional Head • Middle East, Africa And Indian OceanHilton 2010 - 2013Mclean, Va, Us• Member of the Executive Leadership Team• Multi-brand management (13 Hotel Brands)• 100+ Hotels and Projects• Vendor Management• People Management (100+ resources)• Hiring, Leadership Development and Mentorship to Direct Reports and Management Trainees• Direct Owners and Investors Relationship• Project Management (Multi-Million Dollar Projects)• Capital Planning and Operating Budgets ($100M+). Providing Budget Guidelines to Hotels and Regional Offices• Complex Systems Implementations, Migrations and Refreshes• Reporting and Effective Communication• Facilitate Knowledge Growth and Transfer to Field Services Teams• Contribute to Overall Strategy of the Technology Organization• Establish and enforce the company’s existing IT architecture, infrastructure and technology standards• Internal Audits• Payment Card Industry Data Security and Sarbanes Oxley Standards (PCI DSS and SOX) • Overall Responsibility and Management of Mission Critical Hotel Applications such as Property Management Systems (PMS), Point of Sales Systems (POS), Finance and Inventory, Payroll and HR, Sales and Catering, Telephony, Spa and many more• Establish Great Working Relationships With Other Departments and Peers Within the Organization
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Group Director Technology •Member Of The Executive CommitteeMoevenpick Hotels & Resorts 2008 - 2010Paris, Issy-Les-Moulineaux, FrDesigned a unique centralized IT concept and managed a pre-opening budget of over 80 million Dirham (21.8 Million Dollars) -
Director Of Information TechnologyFour Seasons Hotels And Resorts 2007 - 2008Toronto, Ontario, CaNegotiated contracts, directed project planning, prepared and monitored renovation budgets up to $1M, and conducted return on investment studies -
Director Of Technology And TelecommunicationIntercontinental Hotels Group 2005 - 2007Windsor, Berkshire, Gb -
Information Technology ManagerMoevenpick Hotels & Resorts 2002 - 2005Paris, Issy-Les-Moulineaux, Fr
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It Manager • Multi-Property • Sheraton Coral Beach • Four Points By Sheraton • Le Meridien CommodoreStarwood Hotels & Resorts Worldwide, Inc. 1998 - 2002Stamford, Ct, Us
Sam Rogers Education Details
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University Of ArizonaComputer Science -
University Of ArizonaGeneral
Frequently Asked Questions about Sam Rogers
What company does Sam Rogers work for?
Sam Rogers works for Strikepoint Group Holdings, Llc.
What is Sam Rogers's role at the current company?
Sam Rogers's current role is Chief Customer Experience Officer | Chief Information Officer (CIO)| B2C | B2B | Home Services | Commercial Services | Digital Transformation | Board Member | Hospitality | Hotels | Retail | Restaurants.
What schools did Sam Rogers attend?
Sam Rogers attended University Of Arizona, University Of Arizona.
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