The way people obtain their transportation is changing. My role at Audi Brighton is to help and assist customers obtain (purchase / lease) their new vehicles remotely without them really having to lift a finger. It has proven hugely successful, and our reputation within the digital world is thriving. Our clients are demanding change not only in the way their transactions are handled, but also with the cars they will be driving. Specialising in e-tron, my electric-vehicle knowledge and… Show more The way people obtain their transportation is changing. My role at Audi Brighton is to help and assist customers obtain (purchase / lease) their new vehicles remotely without them really having to lift a finger. It has proven hugely successful, and our reputation within the digital world is thriving. Our clients are demanding change not only in the way their transactions are handled, but also with the cars they will be driving. Specialising in e-tron, my electric-vehicle knowledge and background allows me to fully immerse our customers in the electrifying world that is ‘e-tron’, future-proofing both their investment, and most importantly their carbon footprints. Show less

After my time at Mercedes-Benz, there was an opportunity to further my career at a Volkswagen Brand Centre in Sevenoaks, U.K. There were more responsibilities to learn, there was more engagement with a larger team, more opportunities to learn new processes, and more challenging targets to hit.I was also given the role of Brand Maker at this Centre, which enabled me to speak to Volkswagen UK on a regular basis, to update and inform our team at the Sevenoaks Centre.The… Show more After my time at Mercedes-Benz, there was an opportunity to further my career at a Volkswagen Brand Centre in Sevenoaks, U.K. There were more responsibilities to learn, there was more engagement with a larger team, more opportunities to learn new processes, and more challenging targets to hit.I was also given the role of Brand Maker at this Centre, which enabled me to speak to Volkswagen UK on a regular basis, to update and inform our team at the Sevenoaks Centre.The Digital Champion role was also given to me at Sevenoaks, meaning the iPads (both customer facing and Sales Executive facing), had to be updated regularly to meet Brand Standards.I was also given Showroom Responsibilities, which involved driving in and 'dressing' the cars in the showroom ready for customer facing display. This included accessorising the cars to a Brand Standard manner, displaying Brand Point of Sale around the showroom, and making sure that the best customer experience was had at all times.I regularly achieved extremely high 'Add-on' sales, including GAP insurance, and also Volkswagen Approved Autoglym Lifeshine. Show less

I was headhunted for a Sales Executive role at Mercedes-Benz. I decided that any new experience was good for me, so I decided to bite the bullet and move to a new brand.I found learning a new product very enjoyable, was entered into various Mercedes-Benz Training Days, both at Milton Keynes U.K., and also Mercedes-Benz Brooklands. I also attended the 2015 Mercedes-Benz Roadshow, outlining the various changes the brand were making, to keep up with popular demand of new models and… Show more I was headhunted for a Sales Executive role at Mercedes-Benz. I decided that any new experience was good for me, so I decided to bite the bullet and move to a new brand.I found learning a new product very enjoyable, was entered into various Mercedes-Benz Training Days, both at Milton Keynes U.K., and also Mercedes-Benz Brooklands. I also attended the 2015 Mercedes-Benz Roadshow, outlining the various changes the brand were making, to keep up with popular demand of new models and experiences.I also completed a First Aid course during my time at Mercedes-Benz. Show less

Volkswagen allowed me to move across to the sales department at 21 years old, a Volkswagen first. I was the youngest Volkswagen salesperson in the UK.Throughout my Sales Experience with Volkswagen, I was entered into many Volkswagen UK courses at the Volkswagen National Learning Centre, and then I was made a fully-fledged Sales Executive in July 2013. I then became a fully accredited Volkswagen Sales Executive in November 2014, the youngest in the UK to be fully qualified.I was… Show more Volkswagen allowed me to move across to the sales department at 21 years old, a Volkswagen first. I was the youngest Volkswagen salesperson in the UK.Throughout my Sales Experience with Volkswagen, I was entered into many Volkswagen UK courses at the Volkswagen National Learning Centre, and then I was made a fully-fledged Sales Executive in July 2013. I then became a fully accredited Volkswagen Sales Executive in November 2014, the youngest in the UK to be fully qualified.I was also a Digital Champion at Volkswagen, meaning I had to ensure all iPads were updated, charged, clear and ready for customers / fellow executives to use. I would also update our Facebook page, with positive customer comments (of course, replying to any negative comments in a timely and effective manner), photos of customers on handover/collection, and regular special offers and updates from Volkswagen UK. I also updated our Twitter page. This brought in a massive amount of outside custom and interest in our centre.I’ve was also given the ‘Brand Maker’ role at Volkswagen for the centre. This meant I had been recognised by management and Volkswagen UK for delivering exemplary customer service, and I had to report any good customer service that I saw any of the staff deliver at our retailer, to our main Brand Maker site. This helped spread the word, and will eventually help Volkswagen meet their customer satisfaction target in the UK. This was a very involved role, and involved me driving to brand maker meetings around the country to represent our retailer. Show less

I was a Service Advisor at Volkswagen Crawley for a year and a half. This was my first experience in the Motor Trade.I very much enjoyed my time working this role. I found it extremely helpful with learning the ins and outs mechanically of the vehicles, and I think this has helped my sales experience massively. I was reguarly Mystery Shopped and scored extremely high percentages, as well as CSS (Customer Satisfaction Surveys). Castrol Oil also Mystery Shopped me twice, and I was… Show more I was a Service Advisor at Volkswagen Crawley for a year and a half. This was my first experience in the Motor Trade.I very much enjoyed my time working this role. I found it extremely helpful with learning the ins and outs mechanically of the vehicles, and I think this has helped my sales experience massively. I was reguarly Mystery Shopped and scored extremely high percentages, as well as CSS (Customer Satisfaction Surveys). Castrol Oil also Mystery Shopped me twice, and I was given 100% on both occasions for explaining the quality and justification for using their product. Show less

During my time at TJ Hughes I learnt many of the skills I still use on a regular basis today.I handled customer complaints, returns of faulty items, and also sold high-end televisions and household appliances.