Sam Gentry Email & Phone Number

Detroit, Mi, Us

Detroit, Michigan, Us

Responsible for Buick brand creative execution across social and digital media channels, influencer strategy, branded entertainment, and branded merchandise.

Detroit, Michigan, Us

• Manage communication and evolution of General Motors’ enterprise social media strategy • Direct client managing team from FleishmanHillard, GM social agency of record, to create global guidelines on platform strategy• Responsible for GM social messaging automation execution, launching chatbot experiences for Chevrolet and OnStar brands in the United States and Canada • Gathered requirements from marketing and customer service teams, developed experience wireframes and managed user acceptance testing • Responsible for GM social media employee advocacy program, enabling employees to share GM curated content with their own social communities•Worked with 3rd party vendor and internal IT teams to launch site and app-based platform to US salaried employees, integrating with existing GM systems (SSO, people management system, internal communications portal, etc.)• Support enterprise-wide rollout of managed social analytics and intelligence services, helping diverse teams gain valuable, structured insight from social media conversation

Saginaw, Mi, Us

• Manage operational relationship of Global Social Center of Expertise and market stakeholders (600+ internal & external), including coordination of global and regional workshare meetings• Primary liaison between GM’s US Social Customer Care Team and marketing/PR function, responsible for content escalation and crisis management • Responsible for Social Brand Channel Management process trainings, educating agency partners on use of SaaS-based social inbox management tool • Responsible for GM Social Media Policy and creation of Social Media Corporate Required Training (100K+ global employee training base), ensuring compliance with FTC standards

Detroit, Michigan, Us

• Manage software contract RFQ for GM social media toolstack, evaluation of >30 software-as-a-service vendors, reaching alignment with all global GM brands and regions. • Manage User Acceptance Testing for over 100 participants, across key global markets, responsible for collection and analysis of metrics to deliver consolidated feedback.• Support implementation of global social media toolstack (Spredfast, Crimson Hexagon & OPAL) for marketing and customer care, successful training of 800+ users across global regions.

Louisville, Ky, Us

Athletics tutor of Microeconomics, Computer Information Systems, and Communications.

Davenport, Iowa, Us

• Top hourly seller in Men's Suiting, responsible for delivering exceptional customer service in premium department store setting with knowledge of basic tailoring. • Coordinating with representatives from designer brands to produce in-store events (trunk shows & seasonal displays).• Responsible for customer relationship management, including many multi-transaction purchases (custom suiting, alterations, and custom orders).