• Develop materials on the VLE in accordance with the digital implementation plan and adhering to the timescales of the plan for each stage of delivery• Troubleshooting for the delivery team, learners or employers• Use of good practice in digital platforms and continued improvement of the quality of content on the VLE• The development of engaging and high quality content which has been evaluated and tailored to the requirements of learners, employers and delivery staff

Manage a portfolio of Cogent Skills course development projects from development through to delivery to meet agreed milestones and specification.Product DevelopmentDesign and Convert existing product to Blended and E Learning ModulesUse learning platforms, software and databases such as Moodle, Canvas, Articulate, etc.Liaise with the Head of Workforce development to ensure a smooth and effective handover from Win Business to Business DeliveryWork with the Head of Operations, Courses and Consultancy, to manage relationships with employer and providers to ensure successful programme delivery on time and within budget.• Project management systems, processes and quality procedures established and maintained.• Projects managed through to completion to agreed specification, timescales and budget.• Excellent client feedback during and on completion of projects.• Accurate and timely reporting of project management performance – milestones and finances.• Fully functional and professional looking blended learning.• Timely and seamless introduction of products to the Darlington team.

The Red Rope Movement began in 2019 by Chrysolyte Sanamanda to battle this very evil, that for decades has been devouring our society in plain sight. This organization has created valuable awareness among thousands of vulnerable children and adults on the prevention of human trafficking by setting up Anti-Human Trafficking Clubs. Human trafficking is considered the second-largest organized crime in India. Yes, it is constantly spreading like cancer. What's heartbreaking is that very little is being done to prevent this evil from happening in our streets. According to a study by Reuters in 2021, out of an estimated 20 million commercial prostitutes in India, 16 million women and girls are victims of trafficking.So far we have rescued 48 bonded laborers, 1 victim from trafficking to middle east and prevented a college girl prevented from falling of traffickers luring with the promise of a good job. 2021 18 rescues2022 30 rescues In addition to its rescue missions, Red Rope is a firm believer of " Prevention is better than Cure” therefore continuously pursues strengthening of exisiting 36 AHTCs (colleges) and 3 Village Trafficking Free Zones. actively stays involved with schools and colleges in cities and the vulnerable villages in the suburbs educating them on how to stay safe.We welcome you to support us in rescuing the victims and preventing vulnerable from being trafficked through your generous act of love / generous giving / generous act of kindness

• Engaged with clients, provided consulting services and delivered training for Supplier teams to match the client requirements.• Responsibility for budgeting and the successful delivery of projects.• Reviewed project deliverables to ensure schedules were maintained, while meeting with quality standards, endorsing changes to plans where applicable.

• Rewrote quality standards in the Lead Gen Industry increasing the company’s ranking to 319 in the fastest growing 500 companies in USA.• Developed SOPs and Quality Metrics for Market Research, Data Mining, Voice Verification, Tele Marketing, Content Syndication, Demand Generation and Lead Generation and Sales Qualified Leads.• Successfully increased Lead Generation by 40% per month with Targeted planning and execution.• Managed Data • Planned and coordinated training for QAs who monitor, give feedback, and score each operatives transaction.

• Transformed and improved Sales, Customer Support and Retentions Training Modules for the global call centers of Getaroom.com and increased sales by 30%.• Successfully improved NPS scores through TNI TNA to improve the product knowledge of the teams.• Lead Organizational Development Trainings including mentoring 3 assistant trainers and 2 training apprentices.• Developed a streamlined version of Customer support and sales training for AT&T Business support, reduced the training time to 10 weeks from 16 weeks.• Created a concise version of Technical and Customer support training for TWC support, reduced the training time to 4 weeks from 6 weeks.• Responsibility for curriculum development and design.• Dealt with Incubation (OJT/Nesting) including performance management of associates through to hand holding under Ops..• Reviewed and implemented quality control procedures through regular spot checking and providing constructive feedback.• Created and maintained ISO 9001:2015 documentation and KPIs for the training department.

A5

• Technical support for EarthLink.net• Technical support for Dell CTS• Conducted trainings and refreshers for EarthLink and Dell CTS agents on floor.• Prepared many training manuals by researching the internet to simplify the troubleshooting process and hence helping the agents resolve the issues more accurately and quickly.• Guiding the Team in handling the customers for technical issues by identifying the root cause and speedup the process.• Was a part of the team that was awarded best performance for 2nd, 3rd & 4th quarters in a row in FY’ 10• SPOC (Single Point Of Contact for the entire team)• Started a Voluntary program called DOSTI to help the HIV Infected and Affected people with Food grains, Love and Support.

• Understanding Customer requirements and resolving the issues concerned to Good Mobile Messaging Service in United States and all over the World through Email.• Prepared many training manuals by researching the internet to simplify the billing process and hence helping the agents resolve the issues more accurately and quickly.• Customer Care & Retentions through Live Chat for EarthLink.net