Sam Tolson Email & Phone Number

Phoenix, AZ, US

Plano, Texas, US

• Participates in Daily Hospital Huddles and owns follow-up action items
• Assist in creating support procedures, installation guidelines and disposal procedures andconfirm all following all documented processes
• Acts as a liaison between Tenet Department and Hospital Administration, Corporate IS, and NTTDATA Services’ Regional Management
• Analyzes moderately complex to complex problems and ensures the implementation ofcorrective actions
• Provide leadership to onsite technicians to meet SLA and deliver good support

Plano, Texas, US

Support Internal/external projects for Tenet Healthcare in the Arizona Market.

Plano, Texas, US

Tempe, AZ, US

• Manage IT staff by recruiting, training and coaching employees, communication job expectation and appraising their performance
• Responsible for planning, coordination and directing activities around imaging requirements per client needs and complex system configuration
• Assist project managers on prepping clients for hardware upgrades and refresh projects
• Oversee equipment repairs of computer hardware and bench testing of hardware
• Act in alignment with user needs and system functionality to contribute to organizational policy
• Track and process large orders of computer hardware within service level agreement

Plano, Texas, US

- Reviewed Conifer Healthcare sites to transition employees to work from home- Worked with key leaders on communitions plans- Analized Job requirtments for scanning, printing, applications, and other areas- Provided IS/IT support during transition of moving employees home- Remote support for employees

Plano, Texas, US

• On-Site and / or Remote installation, implementation, maintenance, troubleshooting and/or repair of end user devices and associated peripherals
• Advanced knowledge of planning and forecasting techniques for system administration
• Lead infrastructure related upgrades or minor release projects following end to end change Management protocols and processes.
• Worked effectively with various stakeholders (executives, department heads, end users, vendors, or consultants) to define business and system requirements.

Round Rock, Texas, US

• Ensure IT Systems and applications meet the requirement of the businesses and their processes
• Developed monthly and quarterly security scorecards to provide leadership on a monthly basis with accurate information reflecting the state of the sites infrastructure- Hardware Support
• Provide leadership, direction, and project management to ensure successful delivery
• On-Site and / or Remote installation, implementation, maintenance, troubleshooting and/or repair of end user devices and associated peripherals
• Smart hands experience in network, DNS, DHCP, Servers, and VoIP Telecom

Tampa, FL, US

• Implemented new software and upgraded existing software on Dell and HP desktops, mobile carts, mobile devises, and wireless mobile carts.
• Participated in conversion of 3000 PCs from Windows XP to Windows 7.
• Provided second and third level support to internal Help Desk to resolve users concerns with specific medical applications, Microsoft Office and Hardware.
• Earned solid reputation for resolving complex issues and providing exceptional customer service with end users and key leaders.
• Troubleshooting hardware within a hospital environment and provided support.

Pittsburgh, PA, US

• IT Media & Resource Services - Supervisor is responsible for the hiring, training, scheduling, budgeting, security management systems, help desk, event coordinator, media, developing procedures, IT project manager, and.
• Asset Management of technical equipment with the value of $500,000.00 including keeping records, inventory control, and theft prevention
• Maintained Security Management System that involved access-control, video management, and threat level manager insuring a safe campus 24x7 days a week.
• Earned solid reputation for resolving complex issues and providing exceptional customer service and communication
• Demonstrated exceptional skills in professionalism and responsiveness across a wide variety of regional, international, and local areas
• Promoted to assume additional responsibilities as Key Management Team member for developing SWOT analysis and yearly mission statements.

Pittsburgh, PA, US

• Lead Technical Engineer for HD digital video studio, photography studio and audio studio configuration and support of equipment and reservation management
• Project manager for video production, photography, and design for internal public relations media displays and materials for events and open houses.
• Managed Print Shop service center for color prints, graphic design, and large format printing
• Implemented new programs to increase productivity, decrease equipment theft and loss, manage ID programs and access levels.
• Setting, event planning, operating and striking Audio Video Equipment for corporate events
• Improved process and procedures that saved the school $5000.00 per quarter

Atlanta, Georgia, US

• Instructor is responsible for developing an active syllabus that includes lectures, tests, quizzes and current curriculum that meets the class requirements; those requirements are also used on an online portal that is.
• Helped students develop production books, shot selections and directing techniques
• Developed visual training seminars for IMovie, IDVD, Adobe Premiere, Adobe Photoshop
• Participated in establishing goals and objectives for visual assignments
• Worked on media management and work flow in achieving highest image quality

Freelance Work: Camera Operator for Surgeries, events, technical support, and display media. Conversion of video, pictures and other media. Provide support for all media issues. Data entry

Phoenix, AZ, US

• Camera Operation -
• Live Show Camera Operator
• Move cameras and other equipment around as needed
• Operate video camera to capture moments or props
• Thread the Camera and set the focus
• Camera operator for Phoenix Mustang Hockey

my role consisted of cleaning up shoots, painting, polaroid development, runner and lead gopher.

Master'S Degree, Information Systems And Technology

Bachelor Of Applied Science (Basc), Digital Communication And Media/Multimedia