Samuel P. Email & Phone Number

United States

Greater Seattle Area

- Identify, develop, and implement projects and processes to improve case management operations across multiple offices and departments. - Analyze and compare pre and post implementation data to track project success and target additional areas of improvement. - Lead training, quality control, and related case management projects by identifying and consulting with project stakeholders; determining scope; developing key performance indicators/benchmarks; develop project timeline; facilitate collaboration and discussions across offices, departments, and teams; and analyze project related data to determine gaps and targeted areas for continuous improvement. - Maintain, clean, analyze, distribute, make recommendations, and design training based on quality control statistics and analysis, stakeholder surveys, and formal and informal interviews.- Research CM/ECF upgrade documentation, updated local and federal rules, and federal memos to determine effects on current case management and quality control processes and develop updated procedures to address changes in coordination with stakeholders.- Troubleshoot CM/ECF system by reviewing system documentation, identify issues, and test solutions.- Maintain and create team SharePoint pages and tools using calculated columns and workflows to improve internal processes.- Create and facilitate e-filing system trainings in a variety of formats reaching over 150 internal and external filers per year and documenting a consistent increase in system knowledge post-trainings. - Create ad hoc case management reports for staff and management using SQL, PowerQuery, and Excel. - Respond to internal and external CM/ECF help desk inquiries.- Team co-management including review and evaluate performance, provide feedback and address personnel issues as required; participate in interviewing, hiring and training of new staff.- Collaborate with staff and leadership to develop new office diversity, equity, and inclusion working group.

Boston, Ma

- Selected for Promotion after demonstrating excellent project management skills and an ability to learn quickly - Developed, managed, and assessed a regulation compliant, blended training program for a staff of 300 employees using Adobe Captivate, Saba LMS, Brainshark, Lifesize, Access, and Excel including consulting with stakeholders, determining scope, developing benchmarks, project timeline, and continuous improvement plan. - Assessed, improved, and created new tracking and reporting databases (Access) and processes.- Created ad hoc financial reports for department Director from reporting databases.- Collaborated with SMEs, vendors, and IT departments on software assessment and selection.- Re-designed and maintained OSP public web pages and Jive based intranet pages- Managed and completed various projects for the Office of Sponsored Programs

Boston, Ma

- Assisted director and five grants managers within the Office of Sponsored Programs- Enhanced previous and created new tracking databases and reporting tools- Enhanced and created new process workflows - Performed and tracked subrecipient monitoring- Organized, scheduled, and facilitated monthly meetings and seminars- Managed and completed various projects for the Office of Sponsored Programs

Hingham, Massachusetts

- Assisted in creating new paperless workflows by collaborating with all levels of staff to better understand workflow problems and inefficiencies- Analyzed efficiency of new workflow and process improvements- Trained staff in new workflow - Applied metadata to digital images of correspondence- Improved workflow to process and document offsite records.

Waltham, Ma

- Assisted veterinary technicians and doctors perform physical exams, blood draws, inpatient care, radiology, general and internal medicine appointments, and emergency care

Providence, Ri

- Managed reference requests via email, telephone, in-person, and post - Worked collaboratively with other departments to create policies and procedures - Updated Drupal website and contributed to the institutional blog - Served on the digital committee and public programs committee- Managed department budget and statistics

Boston, Ma

- Promoted twice in recognition of superior customer service skills and desire to take on and complete new projects- Provided reference assistance to a large body of library patrons both in-person and remotely- Developed, managed, and completed special projects including a new institute reference database and a large scale reference materials assessment, weeding, and development- Assessed and created new policies - Created and assisted with institute-wide public programs and library instruction, including tours, class visits, exhibits, and workshops- Supervised and trained six part-time library assistants.

Boston, Ma

Assist the Reference Librarian in performing duties such as answering questions by phone, email, mail, and in person; coordinating library and archival maintenance projects; creating access guides such as subject guides and quick FAQs; assembling public exhibits; handling citation permissions; training new staff; supervising Library Assistants; orienting new readers; and monitoring the use of archival and library material by researchers in the reading room.

Boston, Ma

Answer questions by phone, email, mail, and in person, monitor the use of archival and library material by researchers in the reading room, man front desk, register and orient new readers.

Mlis, Library And Information Sciences

Ba, Anthropology

Dean's list four semesters

Bs, Earth And Space Sciences

Activities and Societies: TA squared (Teacher's Assistant Assistant) program for Geology 101 for two semestersDean's list four semesters