Samuel Trafidlo Email & Phone Number

Boston, Ma, Us

(MIIA is a membership service of the Massachusetts Municipal Association)• Manages enrollments onto the Medicare Supplement and Medicare Advantage plans• Researches and confirms Medicare A&B eligibility and enrollment for retirees/spouses over age 65 as well as individuals who may be eligible for Medicare prior to turning 65 due to disability• Runs and processes various reporting• Handles Medicare coordination of benefits claims cases plus coverage drops/reinstatements through BCBSMA business partnership contacts• Coordinates with the Health Trust Retiree Programs Manager on retiree products and with the Post 65 Medicare Buy-In Program• Contributes in the efforts of the Health Trust to improve overall Medicare strategy and product mix with the goal of reducing costs and future OPEB liability for Municipal members throughout Commonwealth of MA • Assists the Health Trust Director, Operations Manager, and Retiree Programs Manager in other projects per the business needs

• Thoroughly researches coordination of benefit, claim, and insurance eligibility inquiries • Serves as liaison between member towns and school districts and BlueCross BlueShield of Massachusetts • Processes medical and dental enrollments for actively working and retiree populations • Proactively reviews benefit changes in order to accurately correspond with accounts • Escalates access to care situations for expedited resolution and account follow up

Somerville, Ma

• Collaborated with other departments drafting job aids for others in customer service role • Researched member and provider issues to determine exact details and provide solution • Earned 2016 CEO Award for collective role achieving world class contact center metrics • Recorded weekly team meeting minutes regarding changes then sent to team members • Call shadowed new hires to demonstrate superior customer service behavior • Assisted team lead with member and provider enrollment and billing issues • Proactively educated customers about membership perks and benefits • Escalated urgent issues for appropriate and timely resolution

Cambridge, Massachusetts

Achievements: • Managed organizational overhaul of Men’s shoe stock room resulting in 5% increase in sales • Out of 186 total associates, consistent top 5 performer in store credit card applications • Helped achieve highest customer service store rating in district of 10 locations • Promoted to commission sales in September 2013 Key Responsibilities: • Coached new associates on providing outstanding customer service and issue resolution • Demonstrated excellent attention to detail fulfilling in-store and online orders • Utilized customer database to contact clients regarding special sale events • Focused on building product knowledge to better assist customer needs • Executed daily audit of store merchandise for effective product display • Identified and solved problems with customer purchases and returns

Boston, Ma

• Produced/edited lecture video for Northeastern School of Public Policy graduate class • Updated website with media mentions of staff members research work• Conducted transportation research as needed by staff members• Completed general office duties filling-in for executive assistant