▪ Led the development of four chatbot applications, encompassing the design and implementation of project anddatabase structures using C# .NET 6, Angular 16.▪ The deployed chatbots significantly contributed to the reduction of call volumes across variousdepartments within the company▪ Added authentication and automated consent information transmission to an SMS application.▪ This enhancement eliminated the necessity for generating weekly reports, freeing up developer hoursdedicated to this task.▪ Designed the UI for a user access review application using Angular and Bootstrap.▪ Mentored 2 junior developers on Angular and documented best practices.▪ Led removal of Dialogflow, a Google conversational AI library from multiple chatbot applications, whichreduced IT costs.

* Designed and implemented a comprehensive gameplan to manage the call center.* Handled escalations and supported a diverse range of devices including Windows and MacOS pcs, Android and IOS smartphones and tablets.* Developed Excel and Salesforce reports to enhance operational efficiency, providing valuable insights formanagement

Fullstack developer specializing in C# .NET, React, SQL, T-SQL, HTML/CSS, Javascript, Bootstrap, Firebase.