• Leads consistent strategic planning meetings with executive team, driving technology roadmap creation to reach fiscal objectives while balancing insurance and HIPAA security requirements. • Primary escalation point for the largest in-person and remote team in Columbus OH, Newark NJ, Dallas TX, and Atlanta GA. • Coordinates high-priority projects, utilizes project resources of various skill levels, determines scope of resources, and ensures team success under strict deadlines.• Practices servant leadership with an open-door policy so that employees are heard and empowered, while documenting employee conversations to communicate effectively between employee, manager, and HR.

• Implemented Powershell scripting for both logon and VPN setups to assist with software installations, GPO setups, and password reminders.• Created and maintained Server 2016/2019 Group Policy and Active Directory for companies with 200+ users.• Experience with virtualized Windows 2016-2019 Domain Controllers, File Servers, Print Servers, and Remote Desktop Servers with VMware vSphere.

• Communicated and documented reoccurring issues with proper process and necessary fixes. • Consistently closed 10+ tickets a day and was routinely a top ticket closer.• Diagnosed and resolved server and network problems to maximize system uptime and minimize unplanned outages.• Facilitated necessary server and network troubleshooting with vendors as needed.

Self-started business that contracts short and long-term IT services for small, local businesses. • Recommended, built, and maintained custom Linux and Windows Servers for VoIP software.• Performed Microsoft 365 migrations, educated and followed up with clients to ensure hardware longevity and software reliability.• Troubleshooted Windows 7, 10, 11 and MacOS X through remote video conferencing or telecommunications, in high-stress situations.

Handled various office and paralegal needs including office organization, customer service, and essential IT duties• Created and organized company email addresses, configured unique email filters, and securely added a user-friendly password system• Troubleshoot Windows 10 and Microsoft Office for attorneys in high-stress situations• Calmed and assisted difficult clientele, insistent on escalating the issue to superiors, so projects could go uninterrupted and finish on time

Self-sufficient manager in charge of maintaining scheduling and projects around the building- Organized and trained staff who were inexperienced and continued to coach staff to be quick and efficient workers- Practiced strict time management and multitasked to beat deadlines and ensure a smoothly running office, even in high pressure situations- Adapted to crises to stay on task and under budget

Directed and trained over 30 employees, using consistent coaching and feedback to create an efficient, customer-centric environment• Built Microsoft Excel sheets to organize and compute financial data, all while considering an easy user interface • Facilitated easy-to-understand onboarding classes for foundational practices to increase employee knowledge on technical jargon and industry knowledge

Led sales through exceptional customer service, product knowledge, and time management; oversaw total of 30 associates, often without other management supervision; instructed and reviewed senior associates using “Connect, Clarify, and Commit” method to ensure consistent company-wide understanding of regulations and expectations; directed meetings with other management; key holder and independent opener; focused and educated sales associates on “team selling” in order to drive store KPIs.- Promoted from associate to Sales Lead within 1 month of transfer due to leadership skill,longevity with the company, and outstanding sales performance.- Consistently received positive customer reviews and feedback via online and anonymousreporting systems.

Maintained high standards during fast paced, high volume peak hours; earned customersatisfaction through patience, helpful personality, and product knowledge; key holder whoopened and closed store without supervision.- Supervised other employees- Streamlined work tasks to improve time management and organization in the stock room.- Consistently received positive customer reviews

Ensure proper functioning of safety features of warehouse machinery. Collected data and monitored machinery outcomes. Worked within deadlines to ensure speed and efficiency; worked with varied ages and experiences; worked as part of a team. Ensure proper functioning of safety features of warehouse machinery.

Worked within deadlines to ensure speed and efficiency; dealt with difficult and sometimes irate customers.