Samuel Richards Email & Phone Number

Columbus, OH, US

Alpharetta, Georgia, US

• Leads consistent strategic planning meetings with executive team, driving technology roadmap creation to reach fiscal objectives while balancing insurance and HIPAA security requirements.
• Primary escalation point for the largest in-person and remote team in Columbus OH, Newark NJ, Dallas TX, and Atlanta GA.
• Coordinates high-priority projects, utilizes project resources of various skill levels, determines scope of resources, and ensures team success under strict deadlines.
• Practices servant leadership with an open-door policy so that employees are heard and empowered, while documenting employee conversations to communicate effectively between employee, manager, and HR.

Alpharetta, Georgia, US

• Implemented Powershell scripting for both logon and VPN setups to assist with software installations, GPO setups, and password reminders.
• Created and maintained Server 2016/2019 Group Policy and Active Directory for companies with 200+ users.
• Experience with virtualized Windows 2016-2019 Domain Controllers, File Servers, Print Servers, and Remote Desktop Servers with VMware vSphere.

Alpharetta, Georgia, US

• Communicated and documented reoccurring issues with proper process and necessary fixes.
• Consistently closed 10+ tickets a day and was routinely a top ticket closer.
• Diagnosed and resolved server and network problems to maximize system uptime and minimize unplanned outages.
• Facilitated necessary server and network troubleshooting with vendors as needed.

• Self-started business that contracts short and long-term IT services for small, local businesses.
• Recommended, built, and maintained custom Linux and Windows Servers for VoIP software.
• Performed Microsoft 365 migrations, educated and followed up with clients to ensure hardware longevity and software reliability.
• Troubleshooted Windows 7, 10, 11 and MacOS X through remote video conferencing or telecommunications, in high-stress situations.

• Handled various office and paralegal needs including office organization, customer service, and essential IT duties
• Created and organized company email addresses, configured unique email filters, and securely added a user-friendly password system
• Troubleshoot Windows 10 and Microsoft Office for attorneys in high-stress situations
• Calmed and assisted difficult clientele, insistent on escalating the issue to superiors, so projects could go uninterrupted and finish on time

Self-sufficient manager in charge of maintaining scheduling and projects around the building- Organized and trained staff who were inexperienced and continued to coach staff to be quick and efficient workers- Practiced strict time management and multitasked to beat deadlines and ensure a smoothly running office, even in high pressure situations- Adapted to.

San Francisco, CA, US

• Directed and trained over 30 employees, using consistent coaching and feedback to create an efficient, customer-centric environment
• Built Microsoft Excel sheets to organize and compute financial data, all while considering an easy user interface
• Facilitated easy-to-understand onboarding classes for foundational practices to increase employee knowledge on technical jargon and industry knowledge

Pittsburgh, PA, US

Led sales through exceptional customer service, product knowledge, and time management; oversaw total of 30 associates, often without other management supervision; instructed and reviewed senior associates using “Connect, Clarify, and Commit” method to ensure consistent company-wide understanding of regulations and expectations; directed meetings with.

Rennes, Bretagne, FR

Maintained high standards during fast paced, high volume peak hours; earned customersatisfaction through patience, helpful personality, and product knowledge; key holder whoopened and closed store without supervision.- Supervised other employees- Streamlined work tasks to improve time management and organization in the stock room.- Consistently received.

Plymouth, MI, US

Ensure proper functioning of safety features of warehouse machinery. Collected data and monitored machinery outcomes. Worked within deadlines to ensure speed and efficiency; worked with varied ages and experiences; worked as part of a team. Ensure proper functioning of safety features of warehouse machinery.

Worked within deadlines to ensure speed and efficiency; dealt with difficult and sometimes irate customers.