Manager within Service as part of Accenture Song

• Product Owner and Delivery Lead for a highly complex Customer Insights workstream, leading a team of 10 to design, build and deploy an insights 'Toolkit' across 6 countries. • Lead Business Analyst on an extensive technology and business transformation programme, leading the design and build of a best-in-class mortgages product for the Underwriting, Completions and Financial Crime teams.• Lead Business Analyst for a major data sharing and visualisation project to improve Public Sector operations post-Brexit.

• Delivered high-priority regulatory change projects at Financial Services clients, improving the digital, ATM and branch experience for over 13m customers.

• Large scale Agile transformation project at a major UK utilities provider. • Responsible for ensuring 16 finance reports would be unaffected at project go-live and that timely reporting would be maintained. • Organised a full-day event for client senior management to showcase the progress of the project. • Management of the virtual 'Scrum Board' for the reporting work stream using JIRA software as well as other PMO responsibilities.

• Developed a new project governance framework for the Asia business including all supporting documentation.• Produced and delivered a presentation and questionnaire to top-level senior management on the strategic management of risk. • Developed a new allocation policy for mobile devices, which was approved by the board.

• Produced a report on the Singapore property market to enable active management of the mortgage portfolio during stress scenarios. • Prepared documentation necessary for strategy meetings and discussions.

• Updated weekly and monthly client portfolio spreadsheets and reports. • Completed due diligence checks on business partners, fund managers and administrators.