- Deliver tailored guidance and consultation for clients to match project requirements- Support client stakeholders and department heads with project tasks, educational opportunities, and general support inquiries- Augment clients’ workflows with personalized, solution-oriented advice

- Developed long-lasting rapport with clients through personalized software support- Liaised between clients and support team to ensure service accuracy- Installed and upgraded workstations for clients, providing on-site education on device usage, security procedures, and self-troubleshooting.- Updated knowledge documentation on the fly- Excelled at identifying root cause and resolving cases on first call- Established strong working relationships with clients

- Created logos, graphical video animation effects, thumbnails, small GUI icons, etc. for clients.- Designed and revised an improved vector branding package for Musical Folk. Created variations per request for printing on merchandise and public signs.

- Performing character voices and voicing over video introductions for clients on YouTube, small businesses, and musical artists/performers.- 8 years and counting of vocal audio mixing, editing, mastering, and DAW music production experience.

- Elevated customer relationships with Apple products and services through hands-on support- Provided personalized support and guidance to help customers bring creative projects to life- Matched customer needs with the right products and services- Created energy and excitement around Apple products