Customer Service Representative
Current- Respond to incoming emails, chats, and phone calls from customers, offering support with various parking-related issues. For instance, customers might seek recommendations on parking locations, forget to close their parking session, require help booking a space or subscribing, request a VAT invoice, wish to pay retrospectively, or need assistance with accessing barriers.- Train and onboard new customer service representatives to ensure they can operate independently in a short time.- Address queries and offer support to junior team members in the customer service department.