Samuel W. Email & Phone Number

Woodstock, GA, US

Georgia, United States

• Audit and Compliance Expert - Driving Operational Excellence Through Carrier PartnershipsAs a proven audit and compliance leader, excelling at managing the TRC audit pipeline and forging strategic partnerships with.
• Owning the North American (NA) Audit scheduling and planning function in Salesforce
• Acting as the Point of Contact (POC) and Liaison for 3rd party Payroll providers (ADP, Paycom, ITOS)
• Managing AMZN employee access and audit processes
• Serving as the Team Subject Matter Expert (SME) and POC for monitoring and communicating performance metrics to business and AMZN leadership

Alpharetta, Georgia

• Contracted by Verizon to provide comprehensive operational support in a new capacity, I leveraged my expertise to:
• Help develop and test reporting on Verizon's innovative in-store pickup program for customers
• Train newly hired employees on various critical systems, including POS, billing, and commissions
• Provided investigative support to uncover and resolve a complex fraud and commission issue with a business partner

Alpharetta GA.

• Throughout my tenure at Verizon, I have taken on multiple critical roles, contributing to the company's efforts to ensure compliance with all standards regarding Customer Proprietary Network Information (CPNI).
• Collaborated with a team of 5 Analysts to oversee commission payments to 5,000 reseller agencies
• Partnered cross-functionally with teams including Operations, Legal, Fraud, IT Security, and Audit to prevent and recover losses
• Championed efforts in 2018 that resulted in the reclamation of $1.2M in chargebacks
• Helped design an integral user touch activity report to identify high-risk users and review their activity, uncovering potential fraud
• Identified over 36 compromised users in 2018 and proactively reported them to corporate security for investigation

Alpharetta, GA.

• In a critical project management role, I supported Verizon's entire National Compliance Team, driving system enhancements to boost efficiency, security, and profitability. By facilitating approvals/denials, overseeing.
• Slashed the timeline to obtain stakeholder approvals by 70% by leading the migration of the compliance project approvals tool from Access DB to Microsoft SharePoint and creating/monitoring robust sandbox testing prior.
• Aided in the transition from Waterfall Project management to Agile methods, integrating Agile principles to drive continuous improvements through the use of Kanban boards, JIRA, and Scrum techniques
• Designed and executed over 1,900 test cases
• Logged 213 defects, 78 of which were considered critical and closed prior to launch
• Selected as the Administrator for the Compliance Team SharePoint sites as well as for Clarity (the national IT project tracking tool)

Greater Philadelphia Area

• In this role, I executed onsite and remote audits in a territory that included NY, PA, D.C. and NJ. I innovated and implemented plans to reduce inefficiencies and eliminate unnecessary steps in the sales process flow..
• Assisted in the development of a national retail reports online tracking tool, eliminating the need for printing in each location and achieving significant cost savings nationwide
• Conducted onsite audits to verify compliance in both retail and B2B sales locations.
• Engaged the sales force and trained Store Managers on the audit process, carefully explaining the need for risk management and compliance monitoring.
• Identified gaps in Standard operating procedures for returns that were costing the company significant dollars annually.

Business - Management, Business Administration And Management, General, 3.44

Completed BS in Business Management Jan 2019

Wildlife, Fish And Wildlands Science And Management

76 credits earned