Samuel W. Email & Phone Number

Woodstock, Ga, Us

Georgia, United States

Audit and Compliance Expert - Driving Operational Excellence Through Carrier PartnershipsAs a proven audit and compliance leader, excelling at managing the TRC audit pipeline and forging strategic partnerships with Carrier Partners. In this role, collaborating closely to plan, scope, execute, and report on audit outcomes, working hand-in-hand to remediate and close Corrective Action Plans (CAPs) for comprehensive issue resolution. Committed to quality and consistency, I perform meticulous reviews of Level I audit executors, ensuring performance and audit quality standards are upheld across the Last Mile Channel. Consulting extensively with business, legal, and technical teams, I develop targeted gap remediation strategies and build sustainable, scalable solutions to address identified challenges. Recognized for my consistently high performance, I maintain an Exceeding High Bar rating for 2023 and 2024, with a track record of delivering exceptional quality scores. Beyond my core audit responsibilities, I also serve in key team support roles:• Owning the North American (NA) Audit scheduling and planning function in Salesforce• Acting as the Point of Contact (POC) and Liaison for 3rd party Payroll providers (ADP, Paycom, ITOS)• Managing AMZN employee access and audit processes• Serving as the Team Subject Matter Expert (SME) and POC for monitoring and communicating performance metrics to business and AMZN leadership

Alpharetta, Georgia

Contracted by Verizon to provide comprehensive operational support in a new capacity, I leveraged my expertise to:• Help develop and test reporting on Verizon's innovative in-store pickup program for customers• Train newly hired employees on various critical systems, including POS, billing, and commissions • Provided investigative support to uncover and resolve a complex fraud and commission issue with a business partner

Alpharetta Ga.

Throughout my tenure at Verizon, I have taken on multiple critical roles, contributing to the company's efforts to ensure compliance with all standards regarding Customer Proprietary Network Information (CPNI), contracted commission payouts, and information security. In this capacity, I have conducted comprehensive investigations, assessed payment records to identify outliers, tracked internal system breaches in point-of-sale applications, participated in incident response calls, and steered swift resolutions to drive operational excellence.• Collaborated with a team of 5 Analysts to oversee commission payments to 5,000 reseller agencies• Partnered cross-functionally with teams including Operations, Legal, Fraud, IT Security, and Audit to prevent and recover losses• Championed efforts in 2018 that resulted in the reclamation of $1.2M in chargebacks• Helped design an integral user touch activity report to identify high-risk users and review their activity, uncovering potential fraud• Identified over 36 compromised users in 2018 and proactively reported them to corporate security for investigation• Served as the Subject Matter Expert for all prepaid systems and supported the VZW National Prepay Audit in 2018• Uncovered a gap at the Point-of-Sale that allowed manipulation of customer bill discounting enrollments, leading to the removal of the business discount program from the entire indirect channel to eliminate abuse

Alpharetta, Ga.

In a critical project management role, I supported Verizon's entire National Compliance Team, driving system enhancements to boost efficiency, security, and profitability. By facilitating approvals/denials, overseeing requirement requests, responding to questions, and initiating key changes, I played a pivotal part in this strategic initiative.Collaborating closely with IT and Project Leads, I contributed to building test cases, identifying defects, and finding resolutions. I also drove system enhancements and supported the launch of multiple new products.• Slashed the timeline to obtain stakeholder approvals by 70% by leading the migration of the compliance project approvals tool from Access DB to Microsoft SharePoint and creating/monitoring robust sandbox testing prior to launch• Aided in the transition from Waterfall Project management to Agile methods, integrating Agile principles to drive continuous improvements through the use of Kanban boards, JIRA, and Scrum techniques• Designed and executed over 1,900 test cases• Logged 213 defects, 78 of which were considered critical and closed prior to launch• Selected as the Administrator for the Compliance Team SharePoint sites as well as for Clarity (the national IT project tracking tool)• Served as the Stakeholder and Lead for Compliance in a Pending Orders Project for billing, focused on revamping the process flow, resulting in a significant satisfaction bump for millions of customers and over $18M in savings across a five-year period• Championed a major VLSS Six Sigma Black Belt Project

Greater Philadelphia Area

In this role, I executed onsite and remote audits in a territory that included NY, PA, D.C. and NJ. I innovated and implemented plans to reduce inefficiencies and eliminate unnecessary steps in the sales process flow. Performed both regular and ad-hoc audits, leading special investigations, trained new hires, and guided reconciliation efforts. I was instrumental in mitigating risks across the enterprise. • Assisted in the development of a national retail reports online tracking tool, eliminating the need for printing in each location and achieving significant cost savings nationwide• Conducted onsite audits to verify compliance in both retail and B2B sales locations.• Engaged the sales force and trained Store Managers on the audit process, carefully explaining the need for risk management and compliance monitoring. • Identified gaps in Standard operating procedures for returns that were costing the company significant dollars annually.

Business - Management, Business Administration And Management, General, 3.44

Completed BS in Business Management Jan 2019

Wildlife, Fish And Wildlands Science And Management

76 credits earned