• Undertook an internal research project comparing the strategies and performance of Novartis global health with other leading pharma companies, as rated by the Access to Medicines index. Presented to the department to be used for future strategic operations including projects and partnerships.• Led a Q&A session with the project team and a catch-up meeting on how the team was doing with their goals.• Had one on one meetings with more than 20 people in the global health department to learn more about their roles.

• Recruited and established team of 18 college students to play in a league, won 2023 championship.• Coached team including positioning members based on strengths, motivating team and facilitating bonding.

• Recouped >$450,000 for the company through subrogation and followed up to ensure the resolution of claims.• Expedited claims corrections and adjustments using the company’s internal online software.• Analyzed and organized the company’s data to arbitrate the claims process and obtain reimbursements.

• Managed and counseled 120 customer auto claims per week by phone and resolved 25 customer product or service problems daily, including receiving insurance payments on damages & corresponding with representatives.

• Spearheaded development and enhancement of comprehensive smallholder farmer policy paper, served as critical input to global business sustainability strategy. • Interviewed internal staff and external partners to gather valuable insights, fostered collaboration and ensured a holistic understanding of the company's sustainability efforts. Researched and analyzed the company’s actions.• Played a pivotal role in shaping the company's sustainability narrative by effectively communicating complex concepts through well-crafted and compelling business writing.