Sam Ludwig Email & Phone Number

Portland, Or, Us

•Continued leading eDiscovery projects inherited from Micro Focus. •Managed full system export/decommissioning process for eDiscovery clients transitioning from Smarsh.•Drafted new procedures for tasks transferred to the eDiscovery services team, now supporting digital archiving clients. •Triaged incoming SOC 2 and ISO audit questionnaires and coordinated completion with cross-functional groups •Analyzed outages occurring on client digital safe instances for SLA violations and potential credits.•Generated monthly and on-demand reporting for digital archiving customers.

Newbury, England, Gb

Micro Focus is the successor to HP Autonomy, where I previously worked in the same role (2010-2015).•Responsible for end-to-end management and all aspects of service delivery for assigned eDiscovery projects. •Primary point of contact and escalation for multiple corporate customers and a large government agency.•Consulted with client stakeholders on document review workflow design.•Executed technical tasks including review platform configuration, data receipt/release, workflow and account administration, advanced searching, production prep/QC and various custom requests.•Worked closely with Operations and Technical Services teams to guarantee on-time completion of deliverables.•Prioritized and tracked the status of service requests, ensuring tickets were being promptly actioned.•Introduced review platform functionality to new users and recommended best practices.•Responded directly to reviewer requests for assistance with technical and workflow issues.•Provided regular project reporting and led weekly client calls to review status and forecast activity.•Authored standard operating procedures for new and existing tasks, increasing accuracy and efficiency.•Trained front line support personnel on handling incoming requests.•Managed the QC process for 1,500 productions migrated from a legacy eDiscovery platform to the most recent build.•Advised clients on terms of service and provided time/cost estimates for billable work.•Responsible for monthly invoicing and resolution of financial issues.

Danvers, Ma, Us

•Managed the implementation of new client accounts on CCC’s cloud-based document delivery and rights management platform from project kick-off to deployment.•Introduced system functionality to clients, gathered design requirements and discussed customization options.•Configured accounts according per specification upon receipt of deliverables from the client and cross-functional groups.•Held weekly status calls to review implementation progress and establish action items.•Responsible for client end user and administrator training.•Conducted acceptance testing of new product features and identified potential software bugs.

•Subjectively reviewed and analyzed legal documents in support of significant litigation and investigations for General Electric businesses worldwide.

Cambridge, Cambridgeshire, Gb

•Responsible for end-to-end management and all aspects of service delivery for assigned eDiscovery projects. •Primary point of contact and escalation for multiple corporate customers, including leaders in construction and pharmaceuticals.•Consulted with client stakeholders on document review workflow design.•Executed technical tasks including review platform configuration, data receipt/release, workflow and account administration, advanced searching, production prep/QC and various custom requests.•Worked closely with Operations and Technical Services teams to guarantee on-time completion of deliverables.•Prioritized and tracked the status of service requests, ensuring tickets were being promptly actioned.•Introduced review platform functionality to new users and recommended best practices.•Responded directly to reviewer requests for assistance with technical and workflow issues.•Provided regular project reporting and led weekly client calls to review status and forecast activity.•Authored standard operating procedures for new and existing tasks, increasing accuracy and efficiency.•Trained front line support personnel on handling incoming requests and delegated tasks to junior team members. •Advised clients on terms of service and provided time/cost estimates for billable work.•Responsible for monthly invoicing and resolution of financial issues.

•Specialized in the defense of insurance-related litigation, including Special Investigations Unit cases.•Analyzed pertinent testimony/documentation and provided a legal recommendation for case handling.

•Through progressive experience, became responsible for resolution of all Tier II web server issues during assigned shift. •Sun Microsystems Certified Unix System Administrator.

•Supervised/trained web server monitoring personnel and Tier I systems administrators.•Worked closely with the Web Hosting Operations Center Manager in determining group policy and direction.•Performed basic system administration tasks and responsible for escalation to Tier II administrators.

Bachelor’S Degree, English

Doctor Of Law - Jd

High School Diploma