Sam Ludwig Email & Phone Number

Portland, OR, US

• Continued leading eDiscovery projects inherited from Micro Focus.
• Managed full system export/decommissioning process for eDiscovery clients transitioning from Smarsh.
• Drafted new procedures for tasks transferred to the eDiscovery services team, now supporting digital archiving clients.
• Triaged incoming SOC 2 and ISO audit questionnaires and coordinated completion with cross-functional groups
• Analyzed outages occurring on client digital safe instances for SLA violations and potential credits.
• Generated monthly and on-demand reporting for digital archiving customers.

Newbury, England, GB

• Micro Focus is the successor to HP Autonomy, where I previously worked in the same role (2010-2015).
• Responsible for end-to-end management and all aspects of service delivery for assigned eDiscovery projects.
• Primary point of contact and escalation for multiple corporate customers and a large government agency.
• Consulted with client stakeholders on document review workflow design.
• Executed technical tasks including review platform configuration, data receipt/release, workflow and account administration, advanced searching, production prep/QC and various custom requests.
• Worked closely with Operations and Technical Services teams to guarantee on-time completion of deliverables.

Danvers, MA, US

• Managed the implementation of new client accounts on CCC’s cloud-based document delivery and rights management platform from project kick-off to deployment.
• Introduced system functionality to clients, gathered design requirements and discussed customization options.
• Configured accounts according per specification upon receipt of deliverables from the client and cross-functional groups.
• Held weekly status calls to review implementation progress and establish action items.
• Responsible for client end user and administrator training.
• Conducted acceptance testing of new product features and identified potential software bugs.

• Subjectively reviewed and analyzed legal documents in support of significant litigation and investigations for General Electric businesses worldwide.

Cambridge, Cambridgeshire, GB

• Responsible for end-to-end management and all aspects of service delivery for assigned eDiscovery projects.
• Primary point of contact and escalation for multiple corporate customers, including leaders in construction and pharmaceuticals.
• Consulted with client stakeholders on document review workflow design.
• Executed technical tasks including review platform configuration, data receipt/release, workflow and account administration, advanced searching, production prep/QC and various custom requests.
• Worked closely with Operations and Technical Services teams to guarantee on-time completion of deliverables.
• Prioritized and tracked the status of service requests, ensuring tickets were being promptly actioned.

• Specialized in the defense of insurance-related litigation, including Special Investigations Unit cases.
• Analyzed pertinent testimony/documentation and provided a legal recommendation for case handling.

• Through progressive experience, became responsible for resolution of all Tier II web server issues during assigned shift.
• Sun Microsystems Certified Unix System Administrator.

• Supervised/trained web server monitoring personnel and Tier I systems administrators.
• Worked closely with the Web Hosting Operations Center Manager in determining group policy and direction.
• Performed basic system administration tasks and responsible for escalation to Tier II administrators.

Bachelor’S Degree, English

Doctor Of Law - Jd

High School Diploma