Technical Sales resource for the enterprise sales team- Supporting 4 account executives- Collaborating across internal teams including Product Management, Engineering, Support and Account management by documenting and presenting customer product needs to the larger team- Supporting post-sales technical implementation of enterprise customers, specifically around API-use and integrations

- Typical deal size - $100-500k TCV- Worked alongside Twilio Account Executives through the pre-sales process, to strategize and plan for deal success- Performed deep discovery with customers to uncover needs related to communication channels, focusing on voice and SMS.- Determined technical win criteria and product fit- Provided strategy, guidance and best practices for customers- Created and presented customized demos - Assisted customers with pilot and proof-of-concept implementations using REST APIs- Collaborated across internal teams including product management, marketing, sales customer success, engineering and support- Represented Twilio at industry events and webinars- Mentored teammates

- Typical deal size $100 - $500k ARR- Average time to close 3 to 9 months

- Partnered with Account Managers/Account Executives on qualified sales opportunities and RFI/RFP requests throughout the entire sales process- Participated in Needs Analysis and qualification calls with customers and prospects as the solution and industry expert- Based on needs identified, making specific recommendations as to the appropriate Blackbaud solution(s) to propose- Delivered tailored solution demonstrations (Virtual and onsite) that address the technology needs of the customer/prospect and paint a vision of how the solution will contribute to organizational success- Prepared Professional Services implementation estimates and generating Scopes of Work for solution(s) proposed- Participated in Proposal/Scope Review calls with customers and prospects articulating the solution approach and the value of the proposed solution(s)- Assisted with the handoff between the sales process and the implementation process post-sale- Conducted regularly scheduled sales seminars (WebEx and onsite), conferences, user groups, and other Marketing events- Partnered with Marketing and Products, providing feedback on improving existing offerings as well as developing new initiatives- In cooperation with Sales management, provides training, coaching, and reinforcement of product knowledge and sales process to Sales teams- Promoted thought leadership to raise awareness of Blackbaud’s solutions (competitive research, market knowledge, industry best practices, etc

- Assisted mid-market clients with technical questions and scopes of work- Explaines complex issues to both a highly technical and non-technical General Markets client base.- Answered moderate to advanced ‘how do I’ or ‘how should I’ software and web development best practice questions.- Diagnosed technical issues involving HTML, CSS, basic Javascript and Blackbaud software technologies. - Scoped and wrote statements of work for Services projects served within the department. - Worked with Services specialist team members and across the company to scope feasibility, hours to complete, and parameters of client requests.- Collaborated with the Program Development team on publishing best practice recommendations and advice through Community involvement, resource creation and presentations.- Performed minor platform or content tweaks as needed.

- Provided clients with a variety of value added interactive services.- Delivered content management services for clients utilizing the Convio product- Advised clients on interactive, constituent fundraising and recruiting best practices- Assisted clients in using Convio tools to their full potential- Project managed, track and reported on all client services provided- Assisted in developing the processes and infrastructure necessary to streamline and scale the team

Gathered client requirements, developed wireframes, mockups and testing procedures for website Ageturners.com

Developed four websites for sister campus groups. Created multimedia presentations for marketing of organization. Collected and analyzed statistics and data to monitor organizational success. Purchased hardware and software systems. Coordinated with over 90 team members in developing and carrying out conferences with over 900 attendees. Trained and tutored students and coworkers in web design and general computer use.

Resolved customers technical issues with internet connectivity. Inside sales.Processed 30-40 calls/day

Tested and collected benchmarking data on leading video cards in the market. Tested various software for compatibility purposes. Answered technical support e-mails related to the PowerVR chipset