Samuel Ulloa Email & Phone Number

New York, Ny, Us

New York, Ny, Us

Responsible for all Technical Support activity, budgets, staff management, and development of the facility technical infrastructure in order to provide critical technical integrity for a hybrid baseband video/audio and IT infrastructure at Network Operations Center. Leading the ongoing evolution of the Technical Staff into a high performing Broadcast, IT, Cloud and Virtual support group while working closely with a multi-disciplinary team consisting of the Senior Management, Engineering, Storage, Cloud and Infrastructure leads.

New York, Ny, Us

• Certified Data Centre Technician Professional (CDCTP®)• Working in the administration and maintenance of VMWare, vSphere /ESXi Platforms and vCenter (vSphere 5.5 to 6.x).• Monitor, Troubleshoot, and Maintain Cloud datacenter with hundreds of virtualized servers and hosts.• Deploy VM Operating Systems, including MS Windows and Linux, CentOS, Ubuntu.• Support and troubleshoot EMC Quantum and Isilon storage solutions and management tools.• Supporting Cisco server hardware and management such as UCS Manager, UCS Central, UCS Director.• Responsible for supporting Cisco UCS 5108 Chassis with B series and C series servers; deployment and maintenance of chassis blades.• Proficient monitoring over 50 live OTT TV channels using Content Management Systems (CMS) and Verizon Digital Media Services, including video and audio quality, availability, channel restore or failovers.• Maintenance of OTT equipment, including OS upgrades, slicers or encoders upgrades, downgrades, and testing environments.• Basic support and troubleshooting of Amazon Elemental encoders, including image restoring, service restarts, and basic functionality.• Support, maintain and provision Harmonic Electra 9000 encoders, including licensing, replacement, redundancy and NMX management and licensing. • Responsible for monitoring and maintenance of Harmonic ProStream 9100 MUXes and of Cisco PNC (PowerVu Network Center) environments, including encoder and mux failovers and restores, encryption and authorization management.• Manage, and perform license installation, configuration, authorization and provision Cisco 9800 Network Transport Receivers. • Monitor RealTime video and audio quality of 370 TV channels using Tektronix and Medius application.• Responsible for the upkeep, health, maintenance and support of in-house backup and DR systems including IBM TS3500 and TS4500 Tape Libraries and IBM Storewize V5000 Storage Management clusters.

New York, Ny, Us

Long Island Computer Repair is a small business based in Port Jefferson Station, Long Island that specializes in repairing computers and laptops, as well as supporting small business networks and Microsoft Windows Servers.Best in Quality -Our philosophy is simple -- offer a high quality service and offer outstanding support, and your service will sell itself.Best in Service - Long Island Computer Repair does not employ sales personnel; we only employ qualified technicians. The same people that talk to you before your we provide the service are the people that build your computer and give you support after you have requested our computer repair services.Best in Quality and Service -We have been in business since 2000, and all our technicians are well trained and experienced in computer repair and network setup and support. We pride ourselves on giving honest advice and service at a fair price. Long Island Computer Repair doesn't treat you like just another number. Stop by, call, or email to experience the Long Island Computer Repair difference.

Bethpage, New York, Us

• Manage the day-to-day Cloud-based Remote DVR, and VOD 24 X 7 operations.• Provide leadership, guidance, and training to all technical personnel and oversee, direct and motivate my technical team.• Responsible for organizing and implementing work schedules in order to ensure that adequate staff is on hand to handle the anticipated work volume.• Responsible to respond to outages and emergencies, 7 by 24.• Review of all events, progress, problem, and/or status logs/reports.• Serve as primary liaison between internal departments and vendors during outage situations.• Develop and implement improved troubleshooting methodologies for diagnosis and research of system problems.• Responsible for document creation including MOPs, SOPs, and network diagrams.

• Experienced in the management and troubleshooting of SeaChange® Axiom® video servers for Video On Demand (VOD) systems that supports 350 million video streams a year in the tri-state area. • Monitor, troubleshoot and maintain IBM server farms and network equipment for Remote Storage DVR.• Responsible for the maintenance, updates and monitoring of Cisco USRMs to ensure resource availability.• Contributed to the deployment, testing, and troubleshooting of Active Video Networks application and services. Including verification of transport path, Cisco USRM and GQAMs configuration. • Support uni-cast streaming platforms that deliver multicast video, interactive advertising, and gaming. • Manage the updating of Ad Channels packages, and installation of new Interactive Channels packages provided by the development team.• Monitor and support the operation of RS-DVR streaming platform. including multicast video capture, storage and playback.• Repair or replace of service disks and raid drives in Windows Media Cluster environment.• Monitor complete path of video ordering process via SeaChange Sysmon and SQL query analyzer. • Effectively communicate with other departments to troubleshoot or replace equipment in remote locations. Hardware includes RF Gateways, Cisco USRMs, Video QAMs, Windows 2003/2008 Video servers, Cisco 6905/7900 switches, Combiners, RF levels and multicast.• Open, and take ownership of work order tickets using Cablevisions UTT-Remedy logging system to document system failures or outages that need 3rd party replacement and/or fixes.• Encode Digital Beta tapes to MPEG2 format using Digital Vision Encoding System, and upload content to the Asset Manager and Propagation servers.• Inspect Cisco and Samsung STB’s for levels and other technical issues in conjunction with field service technicians for in home troubleshooting.

Specialized in providing Information Technology support for small businesses in Long Island. Supporting all Windows platforms, and business applications, data back up and recovery, network security, and all aspects of computer and laptop repairs. We emphasize complete control over the quality of every aspect of the work done on each system or business network.

• Experienced in Configuration, installation, and maintenance of Windows 2000/2003 servers.• Responsible for administering and Maintaining Active Directory infrastructure including Group Policies, Domain Controllers and core network services such as DNS and DHCP, IIS and basic MS SQL. • Administer, maintain, develop and implement policies and backup procedures for ensuring the security and integrity of the company’s Microsoft Servers• Security management and mitigation, including antivirus, desktop firewall, GPO in a heterogeneous environment, and evaluation of emerging security options.• Responsible and lead the development, design, and maintenance of over 600 client websites using HTML, ASP, SHTML, SSI and CSS. Graphic design, including logo, and newsletter designs.• Plan and Lead the Search Engine Optimization process for current and new websites.• Manage IIS and DNS Servers to ensure 100% up-time running of websites.

PROFESSIONAL EQUIPMENT - AprositeResponsible and lead the development, design, and maintenance of over 600 client websites using HTML, ASP, SHTML, SSI and CSS. Graphic design, including logo, and newsletter designs.Direct the development and Customer Service tasks to ensure quality control, and customer satisfaction.Plan and Lead the Search Engine Optimization process for current and new websites.Manage IIS and DNS Servers to ensure 100% up-time running of websites.Configuration and maintenance of Statistics Server for over 600 clients.

San Jose, California, Us

• Provided prompt and courteous technical support including virus removal, and Firewall configuration for customer issues world-wide via email, phone or USD, ensuring timely and professional resolution; while focusing on CA's core values and using “coaching the customer” techniques to produce a “better customer”.• Managed and lead the technical support team as an active Team Leader.• Creation, modification, and tracking of their FAQ and Knowledge base using HTML.• Handled customer escalations from various points of contact throughout CA. Including CA Ombudsman's desk, CRO Escalation team.• Tested and reproduced customer problems in a lab environment, and perform Quality Assurance testing of products, licensing and website changes.• Directly influence my-eTrust.com revenue through providing services, investigating and troubleshooting client escalations. Provide direction for CA's new initiative in the consumer based market.

Answer and direct client technical support inquiries.Provide customer service and retain problem ownership after-hours.Coordinate and conduct new employee training following company standards.

Organized and managed the training of employees on safety procedures.Performed various sampling tests to ensure safety work environment, including air, noise and water testsMaintained legal paper work with local authorities during the facility closure. Performed safety inspections and enforced all OSHA laws and regulations.

Certified Data Centre Technician Professional (Cdctp®), Data Centre Infrasture And Operational Services

Bachelor'S Degree, Business Admin & Computer Networking

Aos, Network And Computer Technology

Bba: Bachelor, Business Administration

Certificate: Computer Technical Support, Computer Hardware And Software

Bachelor'S Degree, Business Admin & Computer Networking, Bachelor'S Degree, Business Admin & Computer Networking