Over thirty years of impressive success in running company-wide operational functions and leading large scale projects, from inception to successful completion, while making/executing sound strategic decisions. I have a steady track record of growing companies by 20% - 30% annually.Responsible for providing operational leadership to the Operations & Sales Team. This includes defining who we are as a company, what we specialize in,setting up goals for the Ops Team to ensure success and sales strategy, developing and executing the operation department and sales team’s Operational Plan, defining and tracking targets, overseeing sales budgets and expenditure, honing sales processes and maintaining the CRM on the local level. Ensuring that the company vision is conveyed and understood by all employees, the Ops Team & Sales Team. And most importantly, that our clients know that SCV is proactive and not reactive in order to build long and strong relationships with them.An expert in the products and services provided and is responsible for managing external partnerships, supporting sales activities and providing mentoring to Sales Staff and the Operations Team aimed at improving operational effectiveness, while allowing the existing Sales team to focus on new acquisitions while ensuring the Operational side of the company meet and exceed the retention ratio while following the spirit and vision set forth by the company. A strong in‐depth knowledge of Sales cycles, Sales strategies and of operational structure which work in conjunction with each other to improve overall efficiency. Strong successful managerial experience in corporate operations. Establish quality, safety and financial operational standards to produce positive impact on overall performance of the organization.

Over twenty years impressive success in running company-wide operational functions and leading large scale projects, from inception to successful completion, while making/executing sound strategic decisions.Responsible for providing operational leadership to the Sales Team. This includes defining sales strategy, developing and executing the sales team’s Operational Plan, defining and tracking sales targets, overseeing sales budgets and expenditure, honing sales processes and maintaining the CRM on the local level.An expert in the products and services provided and is responsible for managing external partnerships, supporting sales activities and providing mentoring to Sales Staff and the Operations Team aimed at improving operational effectiveness, while allowing the existing Sales team to focus on new acquisitions while ensuring the Operational side of the company meet and exceed the retention ratio while following the spirit and vision set forth by the company. A strong in‐depth knowledge of Sales cycles, Sales strategies and of operational structure which work in conjunction with each other to improve overall efficiency. Strong successful managerial experience in corporate operations. Establish quality, safety and financial operational standards to produce positive impact on overall performance of the organization.

Customer Service, worked to satisfy customers’ needs.Responsible for coordination of building property and equipment maintenance.Ensured the maintenance and safety of all employees and finishing equipment.Developed and maintained all preventive maintenance programs.Maintained inventory of tools, parts, and supplies to support the company operations.Planned and coordinated department’s activities to support company targets, and meet and/orexceed client and/or customers expectations.Ensured assigned departments performed tasks as outlinedExpert in operating Practices.Participated in identifying hiring needs; employee selection and training process.Provided communication on departmental expectations, motivates team members, andidentifies opportunity for improvements.Provided team leadership consistent with company vision, mission, and principles.Ensured policies are followed and provided guidance and discipline.Effectively utilized all resources to maximum potential performance to achieve companygoals.Established individual goals for team members in alignment with overall organization goalsand performs periodic performance reviews to determine progress.Performed other tasks as directed by ownerCompetitive desire to produce and succeed.Inner drive to be the best, develop the best and to associate with the best.Track record of leadership and able to lead by example.Strong history of coaching and growing a strong team.Proven track record of meeting or exceeding goals and targets.Able to effectively and efficiently resolve a wide range of customer issues.Able to multi-task with ease.Strong trainer with extensive customer service skills, multi-location, AAAbuildings, janitorial, maintenance, customer service, and franchising backgroundAccount Retention, Team Supervision, Contractual Agreements, Building Maintenance, Building Janitorial, Organization Skills, Building Trades, Customer Service, Conflict Resolution , Team Accountability& Sales.

Customer Service, worked to satisfy customers’ needs.Responsible for coordination of building property and equipment maintenance.Ensured the maintenance and safety of all employees and finishing equipment. Developed and maintained all preventive maintenance programs.Maintained inventory of tools, parts, and supplies to support the company operations.Planned and coordinated department’s activities to support company targets, and meet and/or exceed client and/or customers expectations.Ensured assigned departments performed tasks as outlined in Standard Operating Practices.Participated in identifying hiring needs; employee selection and training process.Provided communication on departmental expectations, motivates team members, and identifies opportunity for improvements.Provided team leadership consistent with company vision, mission, and principles.Ensured policies are followed and provided guidance and discipline.Effectively utilized all resources to maximum potential performance to achieve company goals.Established individual goals for team members in alignment with overall organization goals and performs periodic performance reviews to determine progress.Performed other tasks as directed by ownerSpecializing in: Account Retention, Team Supervision, Contractual Agreements, Building Maintenance, Building Janitorial, Organization Skills, Building Trades, Customer Service, Conflict Resolution , Team Accountability& Sales.