Skillfully oversaw reservation systems, while proactively engaging with customer bookings and recommendations using the Opera CRM and TMS system; streamlined communication through Microsoft Outlook and telephone.Successfully administered end-of-day financial reconciliation by comparing receipts and carefully validating invoices using sophisticated Microsoft Excel techniques.Consistently created revenue analysis reports from financial reconciliations to assist the restaurant… Show more Skillfully oversaw reservation systems, while proactively engaging with customer bookings and recommendations using the Opera CRM and TMS system; streamlined communication through Microsoft Outlook and telephone.Successfully administered end-of-day financial reconciliation by comparing receipts and carefully validating invoices using sophisticated Microsoft Excel techniques.Consistently created revenue analysis reports from financial reconciliations to assist the restaurant manager in optimizing both operational efficacy and fiscal outcomes. Show less

Provided empathetic and attentive support to senior inhabitants within Eastcliffe Retirement Village's healthcare framework, aiding in food choices, catering to individual nutritional requirements, and establishing an inviting and inclusive mealtime atmosphere through consistent displays of compassion, forbearance, and comprehension.Engaged continuously and attentively with senior patrons at the cafe, promptly addressing their necessities and remaining available to assist with any… Show more Provided empathetic and attentive support to senior inhabitants within Eastcliffe Retirement Village's healthcare framework, aiding in food choices, catering to individual nutritional requirements, and establishing an inviting and inclusive mealtime atmosphere through consistent displays of compassion, forbearance, and comprehension.Engaged continuously and attentively with senior patrons at the cafe, promptly addressing their necessities and remaining available to assist with any immediate questions or issues they may have.Sustained efficient weekly dialogues with the Resident Service Manager, sharing updates on unexpected shifts in health or behavior among the senior residents, thereby enhancing a cohesive and proactive caregiving environment. Show less

Developed expertise in wine and cocktail service, often providing tailored recommendations based on customer preferences.Acted as a key intermediary between front-of-house and back-of-house operations, resolving conflicts and maintaining a harmonious working environment.Exhibited an ability to thrive under pressure, managing long-hour shifts while maintaining productivity and ensuring exceptional customer service.Demonstrated proficiency in handling high-paced restaurant… Show more Developed expertise in wine and cocktail service, often providing tailored recommendations based on customer preferences.Acted as a key intermediary between front-of-house and back-of-house operations, resolving conflicts and maintaining a harmonious working environment.Exhibited an ability to thrive under pressure, managing long-hour shifts while maintaining productivity and ensuring exceptional customer service.Demonstrated proficiency in handling high-paced restaurant operations, consistently delivering on customer expectations and service standards. Show less

Oversaw daily inventory assessments and supplier orders, driving an increase in available stock by 10% and minimizing out-of-stock incidents by 15%.Initiated and conducted training modules for staff, focusing on appropriate food storage practices; this strategy substantially diminished spoilage and reinforced compliance with health regulations.Introduced a versatile scheduling system to efficiently handle unanticipated employee absences.Worked in close collaboration with… Show more Oversaw daily inventory assessments and supplier orders, driving an increase in available stock by 10% and minimizing out-of-stock incidents by 15%.Initiated and conducted training modules for staff, focusing on appropriate food storage practices; this strategy substantially diminished spoilage and reinforced compliance with health regulations.Introduced a versatile scheduling system to efficiently handle unanticipated employee absences.Worked in close collaboration with the general manager and team to devise and execute an extensive training program, successfully elevating customer service standards based on customer feedback. Show less