Sam V Varghese Email & Phone Number

Dar Es Salaam, Tanzania

Tanzania

• Strategically expanded sales, service, and spare parts network, driving business growth.• Successfully managed and improved after-sales service operations, enhancing customer satisfaction.• Developed and executed sales strategies to achieve revenue targets.• Built and maintained strong relationships with customers, dealers, and stakeholders.• Analyzed market trends and competitor activity to inform business decisions.• Led cross-functional teams to achieve business objectives.• Implemented process improvements to increase efficiency and reduce costs.• Trained and mentored team members to enhance skills and performance.• Check the overall functioning of 2/3W equipment’s and its usage by the dealer service staff.• Check for all service policies and the systems and ensure its compliance by dealer staff. • Handle customer complaint and Customer Retention Activities. • Planning, Organizing and Conducting Training on Servicing, Repairing, Fault Diagnosis and Troubleshooting in 2/3W. • Lead/support the Team of Service. • MIS implementation on FTR, Dealer Network reports and Channel Network reports etc.Achievements:• Achieved significant revenue growth through strategic sales initiatives.• Improved customer satisfaction ratings.• Expanded service network across all regions of the country• Successfully launched new products, resulting in increase in sales.• Reduced operational costs through process improvements

Dar Es Salaam, Tanzania

* Handling Dealers (2wheelers/ 3 wheelers) and Network expansion. * Check the overall functioning of 2/3W equipments and its usage by the dealer service staff.Check for all service policies and the systems and ensure its compliance by dealer staff.* Handle customer complaint and Customer Retention Activities.* Develop or expand secondary service network* Organize and conduct Service Training programs at Dealership companies.* Planning, Organizing and Conducting Training on Servicing, Repairing, Fault Diagnosis and Troubleshooting in 2/3W.* Appoint, develop spare parts Dealer Network, channel Spare parts Sales Network. * Lead/support the Team of Service.* MIS implementation on FTR, Dealer Network reports and Channel Network reports etc.

Kollam, Kerala

Muvattupuzha, Kerala

Bachelor Of Technology - Btech, Mechanical Engineering, 68.5

Diploma, Automobile Engineering, 70