Samvy Chen Email & Phone Number

√ 10 years’ professional experiences in international students recruitment, including admission counselling, academic advising and planning, and applications processing√ Extensive knowledge and understanding of Canadian secondary, undergraduate and graduate programs' admission requirements, admissions procedures and education credential evaluation√ Excellent communication skills to work and deal with people from diverse cultural back-ground √ Superior organizational & time management skills with proven ability to manage a large volume of work, conflicting priorities, and deadlines√ Proven self-starter and problem solver

Listed skills include Microsoft Word, Computer Proficiency, Consulting, Continuous Learning, and 16 others.

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  Customer Support Specialist

  Applyboard

  Oct 2024 - Present - China

  • Answering and actioning Tier 2 inquiries and Live Chats through various different channels(e.g., email, chat, phone etc.).• Occasionally assist with training new team members and ensuring training materials areupdated• Monitor the effectiveness of the workflow and offer solutions to inefficiencies• Provide troubleshooting assistance to Specialists on application-related questions/issues• Assist the team members on high volume days, as needed. Provide coverage whenteammates are out of the office.• Assist management in developing and implementing process related policies. Aiding withchange management within the team• Assist management with identifying gaps in cross team processes and policies. Assist withdeveloping and implementing policies to ensure efficiency between teams.• Tailoring documents for product/development teams ensuring accurate implementation ofchanges• Involvement and leadership on projects and initiatives that are fully internal to the Supportorganization.