Promoted repeatedly, demonstrating increased leadership skills and capabilities for the largest cinema advertising network running on >20,000 screens in theaters nationwide. Assists with staff hiring, training, development, and performance management. • Directs the team to consistently meet or exceed monthly goals and KPIs for user engagement, consumer privacy compliance, digital product development, and delivery. • Took charge of ensuring CCPA privacy compliance by establishing protocols, creating comprehensive documentation, and conducting staff training. • Serves on an Employee Recognition Committee and leads a sub-committee focused on remote staff.• Appointed as the TechOps compliance lead for the Privacy and Data Technical Task Force. • Oversaw the implementation of a QR code system to monitor end-user engagement and data collection. • Led an effort to consolidate customer data from diverse database sources into a centralized, efficient solution for tracking user consent. • Manages data platforms and streamlined the reporting structure for internal stakeholders. • Administers a diverse set of cloud-based development and data measurement tools. • Conducts audits of vendors and solutions, identifying opportunities to optimize tools and reduce costs. • Develops and updates Visio documents to illustrate product data flow and privacy processes.• Earned commendation from leadership with the Standing Ovation Award for outstanding performance.

As a Digital Development Associate, worked closely with engineering, product management, design, and content management teams. Assessed products and provided insights on UX design, enhancements, and quality assurance. Conducted in-depth analysis of data collected from the suite of digital products. • Built a robust system to monitor and regulate access to an extensive array of development tools, effectively addressing a substantial existing technical financial debt.• Streamlined the device testing inventory, collaborating with vendor management and the SVP of TechOps to manage fixed assets. • Explored third-party solutions to enhance internal workflow efficiencies.

Hired as a Desktop Support Team Lead to support technical teams in Denver and New York. Assigned tasks and projects to team members to ensure timely completion. Partnered with other IT teams to escalate and resolve complex issues. Worked with Vendor Management to enhance asset management strategies. • Acknowledged by the Chief Technology Officer for transforming incident resolution periods from 5-7 days to under 24 hours through streamlined processes, enhanced staff training, and shared accountability.• Assisted in evaluating and implementing new technologies to improve efficiency and user experience.• Orchestrated the migration of end-user data into a cloud-based backup solution. • Developed a suite of management tools to boost company efficiencies. • Acted as the key point person for Apple products and strategies within the organization. • Coordinated initiatives to facilitate major office relocations.

Implemented iOS/macOS technologies and mobile device management solutions for B2B clients. Provided technical guidance and recommendations related to top-tier security practices and policies.• Led the initiative to establish technology infrastructure for the flagship training center. • Ensured compliance with Apple-authorized partner branding standards.

Hired as a certified repair technician specializing in macOS and iOS devices for an Apple-authorized reseller. • Presided over compliance and safety protocols, providing staff training on best practices. • Managed data migrations, recovery, security, imaging, virtualization, and cloud solutions. • Maintained efficient repair processes for Apple products and offered technical guidance to clients.• Directed the implementation and training of service department staff for new expansion locations.

Provided contracted technical support to major enterprise clients for an Apple authorized reseller. Offered services, including hardware and software repairs, data migration, recovery, imaging, and virtualization. • Expertly handled the liquidation of legacy hardware assets, surpassing projected cost returns.• Designed creative and impactful marketing materials and maintained the corporate website.

• Provided customer support for a dynamic hardware and software problems.• Partnered with engineering to capture and resolve emerging issues.• Mentored and trained staff on new procedures and best practices.• Led public workshops for products and services; provided one-on-one tutorial sessions.