Sam Weddle Email & Phone Number

London, England, Gb

Designed and built a suite of reports and dashboards for retail people metrics (headcount, budgets, diversity & inclusion, turnover, sickness/absence); providing leadership with a self-service tool providing real-time insights for quicker, more accurate business decisions and significantly reducing ad-hoc data requests.Supported delivery of Access PeopleXD (CoreHR) system rollout to 1200+ UK retail employees across 90+ locations and ran 1st line support for all system users during extended parallel run phase.Built and implemented training, guidance and support model for all HR system users from administrators to employees.Generated detailed insights and a dashboard for senior executive team from a set of unstructured free-text data following a company survey in which team members gave feedback to the business on the launch of new company values. The dashboard was presented in a company-wide keynote.Designed and implemented a number of significant process changes within the HR team focussing on simplification, automation and improving data integrity; streamlining areas such as employee on-boarding and contract changes, condensing multiple steps into one, with automated data distribution to various departments (e.g. IT, facilities, Payroll).Lead analyst on a major redundancy consultation within the retail business during the pandemic, ensuring minimum possible impact to team members while still meeting proposed budgets and staffing requirements.Designed and rolled out a simple, interactive and easy to use solution to allow furloughed retail team members to engage with the business from their personal devices during a difficult pandemic redundancy process achieving a >90% response rate in only 3 days.Delivered workshops to team focussing on wellbeing and promoting healthier work-life balance while remote working.Managed regular system updates, including configuration, testing, production release and maintenance.

Worked on the building, remediating and validating of LGD Basel II & IFRS9 regulatory models on two of the largest unsecured credit portfolios in the UK.Presented and articulated highly technical concepts and modelling decisions to non-technical managers and stakeholders in order to agree key business decisions.On-boarded all new starters to the department. Arranged induction days and introductory training, including a single intake of over 20 placement students spread across multiple teams.Training rep for a large London team of over 100, organising year-round training to meet the various needs of an industry frequently adapting for regulatory change.Created and led initiatives to improve team wellbeing, company culture and personal development. Some focusses being: creating an open & honest environment encouraging peer-to-peer feedback and utilising personal development time.Provided remote support to various analytical teams working on other portfolios.

London, United Kingdom

Worked efficiently within and frequently coordinated a large team of technicians in a highly pressured and time sensitive retail environment where upwards of 1000 face-to-face customer appointments could be delivered daily.Consistently in the top 5% of performers for both appointment quantity and positive customer feedback (NPS).Identified opportunities for potential new business customers, connecting them more bespoke services available, benefitting the customer whilst also generating high volume repeat business.Supported business customers by liaising with business account managers and ensuring major account holders (e.g. Uber) had their devices serviced and repaired in a timely and efficient manner, often exceeding customer expectations.Supported colleagues and new customer service technicians by running training and one-to-one shadowing in-role to improve overall team performance in both my own location and beyond.Pinpointed areas for team improvement and finding creative solutions for improving productivity, efficiency and customer satisfaction. One shortcut was later implemented into a global systems update.One of 20 employees from across London selected to represent Apple and support with event management at the annual iTunes Festival in September 2013.

Greater London, England, United Kingdom