Samwel Gikonyo Email & Phone Number

County Meath, Ireland

Dublin, County Dublin, Ireland

- Prioritizing, triaging and handling a wide variety of content and working with team members from different IM teams to resolve incidents.- Assessing multiple external or internal sources and assigning prioritization levels, quality check on data field labelling with a quick turnaround time.Sources include government organizations, non-profit organizations, internal teams such as legal, public policy, public relations.- Maintaining composure under pressure situations: exhibiting comfort, methodical thinking, and calmness during pressure situations, ensuring steadfast assignment of tickets to the right teams.- Coordinating across different global cross-function teams such as Product Policy, Product, Risk Analysis to handle and respond to escalated content;- Utilizing various platforms and tools to manage escalations and collaborating with downstream teams to mitigate risks.- Crafting comprehensive incident reports and effectively communicate analysis results and escalations to key stakeholders.

Dublin, County Dublin, Ireland

- Quality Assessment and Atmosphere evaluation including but not limited to comments, audio, and keywords- Help build a scalable and effective labelling processes - Work closely with in-house / outsourced Operations and Safety teams- Conduct quality assessment work by ensuring and evaluating the quality delivery of the content reviewed in your market- Conduct root cause data analysis and provide key actions to improve processes - Produce structured feedback, support and supervision, and acting as a trusted point of contact for external stakeholders

Dublin City, County Dublin, Ireland

- Conduct quality assessment work by ensuring and evaluating the quality delivery of the content reviewed in European & Africa markets.- Conduct root cause data analysis and summary.- Provide QA reports to content quality centre team members, and act as liaison with them to ensure consistent quality measurements throughout the operation.- Work closely with Local Operations and Safety teams, and act as escalation point of contact for policy related questions, issues and solutions.- Conduct coaching and calibration sessions to the Content Moderation teams across Europe to ensure that operational policies and processes are being applied consistently.- Enhance moderation policy and community safety continuously.

Dublin

The Safety team within Community Operations strives to create a safe atmosphere for the Facebook and Instagram communities through outstanding support, education, and care for the various people around the world who use our platforms. We pride ourselves in helping prevent online and real-world harm by building fast, scalable support systems to address safety-related incidents on our products, and by influencing others to collaborate on cross-functional initiatives.