Sam Wells Email & Phone Number

Auckland, New Zealand

Lifestyle and clothing company"If you're not FAUST, you're LAUST"

Auckland, New Zealand

Further working in the Training department, I have been tasked with delivering and producing Sales & S.A.M Value materials to current and new employees whilst also training new inductee's on Microsoft Products, and their licensing requirements.My key responsibilities are as follows;• Induction training • Developing interactive Sales, S.A.M Value & Customer Success E-modules using Articulate 360 and Rise• Call coaching and scripting – Customer Service/Soft… Show more Further working in the Training department, I have been tasked with delivering and producing Sales & S.A.M Value materials to current and new employees whilst also training new inductee's on Microsoft Products, and their licensing requirements.My key responsibilities are as follows;• Induction training • Developing interactive Sales, S.A.M Value & Customer Success E-modules using Articulate 360 and Rise• Call coaching and scripting – Customer Service/Soft skills• Collaborating with product owners and marketing teams • Creating training material for the launch of new software products• Identify and champion opportunities for continuous improvement• Regular, formal feedback supplied to trainees regarding identified quality issues.• Close monitoring of throughput of team to daily targets, in collaboration of Operations Workload Management team• Able to proactively interact with all levels of stakeholders and manage their expectations with honesty, integrity and respect• Design lesson plans for induction programs and existing employees • Create facilitation guides for training purposes• Annual process changes Show less

New Zealand

Working in the Training department, I have created and delivered training sessions to new inductee's on Microsoft Products, and their licensing requirements. I have also created and published company-wide e-material to the company intranet to provide blended learning solutions for our internally and externally based Contact Centre staff. My key responsibilities were as follows;• Induction training • Program performance management • Implementing and enforcing best… Show more Working in the Training department, I have created and delivered training sessions to new inductee's on Microsoft Products, and their licensing requirements. I have also created and published company-wide e-material to the company intranet to provide blended learning solutions for our internally and externally based Contact Centre staff. My key responsibilities were as follows;• Induction training • Program performance management • Implementing and enforcing best practice amongst the Contact Centre team • Identify and champion opportunities for continuous improvement• Regular, formal feedback supplied to trainees regarding identified quality issues.• Close monitoring of throughput of team to daily targets, in collaboration of Operations Workload Management team• Able to proactively interact with all levels of stakeholders and manage their expectations with honesty, integrity and respect• Design lesson plans for induction programs and existing employees • Create facilitation guides for training purposes• Annual process changes Show less

New Zealand

As a SAM&C consultant/account manager for Microsoft’s License and Verification process, I was working with all subsidiaries across America.This included a License Verification Process Call Centre which provided a workflow and data capture facility for outbound calls to customers, and analysis of a customer's license ownership position.My Key responsibilities were as follows:• Calling new large lists of international customers weekly to commence the compliance process… Show more As a SAM&C consultant/account manager for Microsoft’s License and Verification process, I was working with all subsidiaries across America.This included a License Verification Process Call Centre which provided a workflow and data capture facility for outbound calls to customers, and analysis of a customer's license ownership position.My Key responsibilities were as follows:• Calling new large lists of international customers weekly to commence the compliance process. • Validating customer contact information during the course of those calls and researching customer entities via the internet• Handling customer objections• Provide Microsoft licensing management • Carrying out regular follow-ups with each customer and following up order placement for any agreed shortfalls• Liaising with IT Providers and Resellers to ensure correct licensing rules are adhered to• Customer support and compliance related questions Show less

New Zealand

Working as the Artist Manager at 60Live Entertainment I was in charge of an array of Artists and a mixture of genres from Comedy to Electronic Music. Most notably I managed New Zealand comedian Jimi Jackson throughout some of the earlier days in his career.Some of my key responsibilities were as follows;• Managing the weekly activities of the Artists• Organising events and coordinating with venues• Acquiring sponsorship for events and Artists•… Show more Working as the Artist Manager at 60Live Entertainment I was in charge of an array of Artists and a mixture of genres from Comedy to Electronic Music. Most notably I managed New Zealand comedian Jimi Jackson throughout some of the earlier days in his career.Some of my key responsibilities were as follows;• Managing the weekly activities of the Artists• Organising events and coordinating with venues• Acquiring sponsorship for events and Artists• Managing the various social media pages of each Artist• Promoting and online marketing• Working with online distributers Show less

Auckland, New Zealand

Working for Aida, in a fast paced Face 2 Face sales environment I was the Sales Team Lead in a team that had been contracted by the New Zealand Blind Foundation to increase revenue for their Foundation Guide Dog programme. Some of my key responsibilities were as follows;• Managing a sales team• Hiring & training of new team members• Organising venues & setting up pitching areas• Pitching Face 2 Face customers• Completing paperwork… Show more Working for Aida, in a fast paced Face 2 Face sales environment I was the Sales Team Lead in a team that had been contracted by the New Zealand Blind Foundation to increase revenue for their Foundation Guide Dog programme. Some of my key responsibilities were as follows;• Managing a sales team• Hiring & training of new team members• Organising venues & setting up pitching areas• Pitching Face 2 Face customers• Completing paperwork ensuring customers details are secured• Providing ongoing training to team members Show less