Samantha Wenger Email & Phone Number

Fort Lauderdale, Fl, Us

Pompano Beach, Fl, Us

Pompano Beach, Fl, Us

Pompano Beach, Fl, Us

Pompano Beach, Fl, Us

Pompano Beach, Fl, Us

Basking Ridge, Nj, Us

Project Planner and Cost Estimator for the Verizon Communications Engineering department. Tracked financial and operational results for Verizon’s (FiOS) Fiber to the Premise project. Estimated cost and prepared proposals. Tracked profit/loss daily, and provided management with reports that analyzed estimated data with live data using Microsoft Project and internal Verizon programs. Assisted in ordering, tracking and forecasting the materials for the logistics team. Dispatched foreman, field technicians when engineering prints were ready for completion. Coordinated a rapidly changing construction schedule according to town permit issuance and any other roadblocks. Updated the weekly schedule for the construction team (In a 30/60/90 day interval). Served as a liaison between contractors & Verizon for digital conversion. Worked with several contracting companies (Mastec, Alta, Tesinc, Corning) to audit all work plans to ensure work met Verizon’s contract, requirements, and procedures. Compared contractor billing with actual work completed. Back billed companies for any billing errors. Researched LFA townships and provided information to the Local Franchising team to plan projects and objectives for the upcoming year. Worked closely with the Verizon sales and marketing team to assure the build was completed on time, so monthly objectives were met to begin marketing and selling the product to the public.

Armonk, New York, Ny, Us

Working within the IBM Global Data Center, provided technical end-user support to the employees of Campbell’s, CBS Network, JPMorgan Chase and AstraZeneca. Took technical steps troubleshooting and resolving issues surrounding computer hardware, software, network, and telecommunications systems. Coordinated with the Technicians, Network, Data and Security Systems teams and ensure escalated open tickets were resolved in an appropriate time frame. Provided support for over 1,000 end-user calls a week. Prioritized and rapidly moved from one task to anotherSupported PC Laptop/Desktops, Smartphone Devices, Tablets, Printers, Hardware/Software, Phone, and Voicemail. Software: Microsoft Office (Outlook, Word, Excel, PowerPoint, etc), Lotus Notes & Sametime, web conference, network presentations. User account administration, E-mail Configuring for all corporate and/or remote users.Infrastructure Support (Network/Server), Broadband and Dialup, Citrix, Internet Explorer (Intranet), Novell, AS/400 and Mainframe applications, Routing Matrix, Active Directory, Ace Server, Unix, Secure ID and VPN. Extensive experience in Windows NT/2000, mainframe and security systems.Documented and submitted problem resolutions to the knowledge database to assist other support personnel with problem resolutions.