Tasks:1. Team Leader, become the “go-to” person for our new team agents and particularly challenging calls as one of the company’s agents.2. Handling customer inquiries, debt collection, complaints, payments, transaction requests and issues. 3. Calm angry callers, repair trust, locate resources for problem resolution and design best option solutions. Interface daily with internal partners in IT and operation divisions.4. Resolving an average of 160 inquiries in any given week and consistently meet performance benchmark in all areas (speed, accuracy, and volume). Inquiries made over the phone, product inquiries, order processing and quotations.5. Helping the company attain the highest customer ratings (as determined by internal and external customer surveys and audits). earned 100% in categories like communication skills, listening skills, problem resolution, and politeness.6. Commended for initiative, persuasiveness, and dependability in performance evaluations.7. Helping in writing appropriate responses to customers’ question and inquiries on social media.

1. IT/Tech installation configuration, and maintenance of all the IT system in the department.2. Converted data into actionable insights by predicting and modeling future outcomes.3. Resolved technical issues and maintained database of field work reports of officers working in the division with internal and external technical support to ensure 100% problem resolution.4. Prepared medical reports of all clients booked and assessed at the work Injury Evaluation clinic.5. Consulted and translated actual databases into new platforms as well backing up data during the process.6. Configured and tuned networking equipment and overall computer network, both Ethernet and WI-FI 100% successfully.7. Diagnosed successfully and resolved Installed hardware and software components on computer stations and IT equipment in the department.

1.Collected and analyzed data on Learner levels in Reading understanding and contextualization.2. Promote national cohesion and integration.3. Addressed issues affecting children and youth within Juja sub-county.4. Trained teachers on school digital programme and provided IT technical assistance to the school digital programme.5. Worked with the community to solve different challenges and social problems affecting them.