● Built out new Quality Assurance framework entirely from scratch. Conducted extensive due diligence activities in order to leverage best practices within processes and documentation created. ● Worked within Configuration Management Database (CMDB), Service Portfolio Management (SPM) & IT Service Management (ITSM) teams to deliver high value products to internal customers. ● Initiated the implementation of automated testing utilizing the Automated Testing Framework (ATF) tool to streamline repetitive testing and reduce reliance on manual validation.● Conducted presentations to demonstrate value of project deliverables to internal and external stakeholders. Ensuring to solicit valuable feedback to further improve products wherever possible.

● Worked within the framework of an agile squad to complete business change requests in ServiceNow, often using an iterative feedback loop to optimize the product delivery process● Utilized JIRA and Confluence to track Sprint progress and create a repository to store Test Case documents for easy retrieval by other agile squads or auditors● Helped spearhead project to transfer manual test cases into automated variations in order to strengthen effectiveness of regression library ● Constantly proposed and implemented new changes to QA process in order to optimize testing coverage and increase speed of delivery● Created comprehensive Test Cases and other reference documentation in compliance with best practices for a Quality Assurance perspective● Utilized the Automated Testing Framework housed within the ServiceNow application to create automated test cases

● Drafting detailed process documentation to ensure the implementation of best practices within business procedures.● Creating thorough end-to-end Test Case documents to certify full system functionality, including workflow contingencies should regression testing be required.● Working within a team structure to coordinate project tasks and navigate challenges, with the end goal being to provide the optimal product for Society staff and business users.● Training Society staff with regards to new technology implementations, carefully listening to feedback with the intention of process optimization should re-scoping be required.

● Experience delivering documentation of exceptional quality on tight deadlines● Worked in a computerized corporate office, conducted complex analysis procedures and reviewed academic documentation ● Determined customer needs by asking qualifying questions to evaluate situations● Assessed the effectiveness of programs and recommended necessary amendments to business procedure● Directed questions to appropriate channels if task could not be resolved at first point of contact