Developed professional relationships, promoting long-term client health of independent school accounts; anticipated the changing needs of school administrators and engineered meaningful software or service solutions; determined and executed on growth opportunities within existing accounts, consulting in an educational role; proactively drove product adoption, identifying and mitigating risk to ensure client retention; planned and presented 10–12 annual workshops, webinars, conference sessions and keynotes; assisted with onboarding new Client Success Managers, focusing on providing excellent customer service and solving problems; worked closely with internal departments, testing software and processes to provide client-focused feedback; owned data and sales opportunities, building competitive contracts and reaching annual sales targets

Provided strategic leadership through presentations to Trustees and chairing an accreditation sub-committee, created new logos, owned brand direction, refreshed branding materials and developed usage guidelines, managed and designed all marketing collateral, including first 4 issues of the brand new St. Mary’s Magazine; oversaw digital, print and social media content for internal communications and external marketing; coordinated media outreach and digital advertising efforts, managing vendors and communications contracts; designed, developed and maintained Finalsite website and related constituent data and integrations; assisted in planning and marketing events including fundraisers, open houses, celebrations, summer camps

Produced publications according to specified deadlines; created logos; designed web site wireframes prior to custom coding; managed brand experiences

Met with clients to determine focus, target and appeal of materials; provided consultation and feedback for web management systems, social media; produced publications according to specified deadlines; made final decisions regarding design layout, typography, photography, element spacing; managed company portfolio

Created informational designs to publicize events and lecture series for various academic and administrative departments; aided in the creation of official university announcements such as holiday greeting cards, or publications such as event programs; reworked existing designs with new information; utilized programs within the Adobe Creative Suite to facilitate work of the Art Director

Supervised employees; trained new associates; developed systems to increase margin and offer total solutions to customers; monitored weekly budget, supplied levels and order logs; produced copy and print orders according to detailed customer instructions; negotiated order options to increase sales and revenue; managed daily store deposits and settled register tills; organized employee training

Compiled advertising recaps of data from past campaigns; entered media-buying data and spot dates into scheduling software; uploaded creative advertisements to databases of print media; proofread advertisement copy; reconciled copy and creative of advertisements with companies; contacted clients; aided in development of company website (http://ebbenzallgroup.com)

Created graphics for the evening news based on graphic requests from the assignment desk; rendered maps for news stories that required visual aids; designed banner advertisements for station website (http://thebostonchannel.com); aided in scanning various photographs from station history; replaced outdated logos on stationery and business cards