As a Support Engineer with over four years of experience, I have a proven track record of handling support escalation, researching and resolving problems related to system error and malfunctions, and providing troubleshooting and modification for existing IoT systems. I have worked with Clear Blue Technologies International Inc., a leading provider of smart off-grid solutions for critical infrastructure.I have developed strong competencies in data analysis, process management, customer services, vendor management, and product testing. I have used MongoDB to analyze cloud data for diagnosing system issues, enhanced processes and procedures to ensure system deployment accuracy and efficiency, managed vendor relations with the company's IoT sims provider, and participated in the testing of new functions and features. I have also provided tier 2 customer support pre and post system installation, with a focus on troubleshooting communication issues. I am passionate about delivering high-quality solutions that meet the needs and expectations of the clients and stakeholders.