Samya Ashour Email & Phone Number

Cairo, Eg

Cairo, Egypt

● Coordinate with hiring managers to identify staffing needs● Determine selection criteria● Source potential candidates through online channels (e.g. social platforms and professional networks)● Plan interview and selection procedures, including screening calls, assessments and in-person interviews● Assess candidate information, including resumes and contact details, using our Applicant Tracking System● Design job descriptions and interview questions that reflect each position’s requirements● Lead employer branding initiatives● Organize and attend job fairs and recruitment events● Forecast quarterly and annual hiring needs by department● Foster long-term relationships with past applicants and potential candidates

Cairo, Egypt

● Answering questions about flight schedules, prices, and other airline information that helps customers book travel plans● Processing customer reservations by confirming details with customers via phone or computer● Maintaining security by following safety procedures, such as frisking passengers and inspecting carry-on bags for weapons● Processing refunds for delayed or cancelled flights by communicating with travel agencies or airlines to obtain authorization for refunds● Processing claims for lost or damaged luggage by gathering information about the damage or loss from passengers and submitting claims to insurance companies on behalf of airlines● Scheduling flight crews by contacting pilots and dispatchers to relay information about flight changes or delays● Providing information about airport facilities, such as locations of gates, luggage carts, and restrooms● Acting as an ambassador for the airline by greeting passengers with a smile and offering assistance during their stay at the airport● Selling tickets at check-in counters or airport kiosks by processing credit card payments or accepting cash payments from customers

Cairo, Egypt

● Respond to internal and external HR related inquiries or requests and provide assistance● Redirect HR related calls or distribute correspondence to the appropriate person of the team● Maintain records of personnel-related data (payroll, personal information, leaves, turnover rates etc.) in both paper and the database and ensure all employment requirements are met● Liaise with other departments or functions (payroll, benefits etc.)● Support the recruitment/hiring process by sourcing candidates, performing background checks, assisting in shortlisting, issuing employment contracts etc.● Assist supervisors in performance management procedures● Schedule meetings, interviews, HR events etc. and maintain the team’s agenda● Coordinate training sessions and seminars● Perform orientations, onboarding and update records with new hires● Produce and submit reports on general HR activity● Assist in ad-hoc HR projects, like collection of employee feedback

Cairo, Egypt

● Manage large amounts of incoming phone calls● Generate sales leads● Identify and assess customers’ needs to achieve satisfaction● Build sustainable relationships and trust with customer accounts through open and interactive communication● Provide accurate, valid and complete information by using the right methods/tools● Meet personal/customer service team sales targets and call handling quotas● Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution● Keep records of customer interactions, process customer accounts and file documents● Follow communication procedures, guidelines and policies● Take the extra mile to engage customers