Customer Relationship Management:• Strengthened & nurtured relationships with key clients, ensuring their satisfaction and experiences through regular check-ins and personalised service.• Successfully managed the implementation of AXIND's software solutions in multiple companies, ensuring seamless transitions and successful integrations throughout the processProject Management & Implementation:• Successfully led the implementation of PLM and WebTnA solutions for various customers, including a Dutch retailer, South Asian branches of a multinational group, and a New York-based design house, from the planning stages to successful completion. Ensured timely updates and modifications as per evolving customer requirements.On-site Implementation & Training:• Provided on-site implementation and training support at client locations, including visits to their Bangladesh and New York office, ensuring smooth adoption and efficient use of the software.Solution Oriented Approach:• Acted as the primary point of contact for customer, swiftly understanding and resolving any issues or concerns, ensuring a high level of customer satisfaction.Stakeholder Collaborations:• Worked closely with cross functional teams, including design, sales, and product development, to deliver customer-focused solutions and drive continuous process improvement.

Joined Axind during a pivotal phase of revamped marketing efforts, I played a crucial role in driving multifaceted initiatives, encompassing market research, marketing campaign execution, social media marketing, and operations.Key Contributions:• Executed social media marketing strategies, driving inbound traffic, and nurturing leads for increased sales.• Orchestrated advertising campaigns across diverse social media channels, including Google and Instagram.• Conducted comprehensive competitor analyses, providing valuable insights for strategic decision-making.• Generated performance reports for all marketing campaigns, facilitating data-driven optimizations.• Conducted periodic health checks of the website to ensure optimal performance.Social Media Marketing Expertise:• Led the execution of social media marketing campaigns, extending brand awareness across platforms like Facebook, Twitter, YouTube, LinkedIn, and Blogging.• Successfully maintained and elevated brand presence on various social media platforms.