Sam Yapa Email & Phone Number
@kineticit.com.au
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Who is Sam Yapa? Overview
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Sam Yapa is listed as Deskside Systems Engineer at Kinetic IT, a company with 1066 employees, based in Melbourne, Victoria, Australia. AeroLeads shows a work email signal at kineticit.com.au and a matched LinkedIn profile for Sam Yapa.
Sam Yapa previously worked as IT Site Lead/ Support Engineer at Fujitsu Australia Ltd and IT Support Consultant at Ausnet It Solutions. Sam Yapa holds Bachelor Of Science (Engineering), Electrical, Electronics And Information Technology from University Of Peradeniya.
Email format at Kinetic IT
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AeroLeads found 1 current-domain work email signal for Sam Yapa. Compare company email patterns before reaching out.
About Sam Yapa
ITIL V3.0 Foundation certified/ MCTS certfied2nd and 3rd Level IT support for Hardware, Software and OS - ITIL frameworkImplementation of Service Delivery policies/procedures, SLA/ Escalation matrices, MIM Process, PM process, BCP/DR according to ITIL frameworkIT Performance reporting including IT Dashboards, Service Improvement strategies (CSIP).Managing support teams of Service Desk, Wintel hardware /Apps/OS/Citrix supportHelpdesk ticket management ServiceNow/Asset management and maintenance
Listed skills include It Service Management, Active Directory, Help Desk Support, Information Technology, and 5 others.
Sam Yapa's current company
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Sam Yapa work experience
A career timeline built from the work history available for this profile.
It Site Lead/ Support Engineer
Current- Achievements
- Won the "Employee of the Year 2017- Australia” award
- Ability to implement IT policies and procedures using ITIL based framework not limited to SLA/ Escalation matrices, Call handling/ Onsite/Offsite Hardware/ Application support procedures, MIM Process, PM process.
- Ability to resolve Incidents and service requests within the service level agreement.
- Ability to document fixes and solutions for incidents and publishing them as Knowledge articles.
- Ability to… Show more Achievements
It Support Consultant
- One of the two onsite Engineers who managed the entire IT system in Melbourne. Including Incident/ Problem/ Request management.
- Daily routines such a server-backups, restorations, offsite storage
- All server related maintenance activities including user account management, monitoring, installation and restoration, etc.
Information Technology Manager
- Reported directly to Head of IT.
- Managed IT Helpdesk Operations, Systems and Network teams on ITIL based framework. Teams size was over30.
- Managed State-of-the-art IT Infrastructure with 1300 Windows based desktops, Windows servers, accessories, Network based Access control, CCTV, UPS, Environment monitoring systems.
- Represented as the ISO for all company audit requirements including SOX, ISO2700, Software Asset/License Management. Patch compliance.
- Corporate IT… Show more
- Corporate IT infrastructure budgeting, design, procurement, installation and maintenance. Multi-vendor management with underpinning contracts including SLAs and charge-back systems. Show less
It Service Desk Manager
- Managed the 24x7 Global Service Desk
- Maintained the IT support agreements with SITA, MARS/MACS, (Mercator), Galileo and Sabre.
- Plan, Administer, Manage Enterprise Workflow Management System (EWFMS) for acquisition, development, maintenance of Hardware and software
- Monitoring of the performance of third party service providers vis-à-vis Service Level Agreements/underpinning contracts.
- Global IT Performance reporting including IT Dashboards, Service Improvement strategies… Show more
- Global IT Performance reporting including IT Dashboards, Service Improvement strategies (CSIP). Show less
Colleagues at Kinetic IT
Other employees you can reach at kineticit.com.au. View company contacts for 1066 employees →
Ron Lee
Colleague at Kinetic ItRevesby Heights, New South Wales, Australia, Australia
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RN
Ron Ngoon
Colleague at Kinetic ItPerth, Western Australia, Australia, Australia
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JC
Joshua Calderon
Colleague at Kinetic ItSt Kilda West, Victoria, Australia, Australia
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RE
Ryan Ellis
Colleague at Kinetic ItCanberra, Australian Capital Territory, Australia, Australia
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SU
Sunilkumar Udayakumar
Colleague at Kinetic ItMelbourne, Victoria, Australia, Australia
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LH
Lewis Herrald
Colleague at Kinetic ItSouth Wharf, Victoria, Australia, Australia
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PG
Paul Gil De Matos
Colleague at Kinetic ItMirrabooka, Western Australia, Australia, Australia
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KN
Karen Nicholls
Colleague at Kinetic ItGreater Darwin Area, Australia
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KS
Karla S
Colleague at Kinetic ItGreater Perth Area, Australia
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BM
Bigyan Mainali
Colleague at Kinetic ItEdgewater, Western Australia, Australia, Australia
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Sam Yapa education
Frequently asked questions about Sam Yapa
Quick answers generated from the profile data available on this page.
What company does Sam Yapa work for?
Sam Yapa works for Kinetic IT.
What is Sam Yapa's role at Kinetic IT?
Sam Yapa is listed as Deskside Systems Engineer at Kinetic IT.
What is Sam Yapa's email address?
AeroLeads has found 1 work email signal at @kineticit.com.au for Sam Yapa at Kinetic IT.
Where is Sam Yapa based?
Sam Yapa is based in Melbourne, Victoria, Australia while working with Kinetic IT.
What companies has Sam Yapa worked for?
Sam Yapa has worked for Kinetic It, Fujitsu Australia Ltd, Ausnet It Solutions, Virtusa Corp., and Srilankan Airlines.
Who are Sam Yapa's colleagues at Kinetic IT?
Sam Yapa's colleagues at Kinetic IT include Ron Lee, Ron Ngoon, Joshua Calderon, Ryan Ellis, and Sunilkumar Udayakumar.
How can I contact Sam Yapa?
You can use AeroLeads to view verified contact signals for Sam Yapa at Kinetic IT, including work email, phone, and LinkedIn data when available.
What schools did Sam Yapa attend?
Sam Yapa holds Bachelor Of Science (Engineering), Electrical, Electronics And Information Technology from University Of Peradeniya.
What skills is Sam Yapa known for?
Sam Yapa is listed with skills including It Service Management, Active Directory, Help Desk Support, Information Technology, Norton Ghost, Operating Systems, Remote Desktop, and Sql.
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