Samyra Rocha Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

• Managed order entry and e-commerce orders, ensuring accuracy and timeliness in processing.• Generated shipping labels and coordinated LTL shipments, tracking deliveries for efficient logistics operations.• Provided prompt customer service to authorized dealers and end-users, resolving inquiries and issues effectively.

Toronto, Ontario, Canada

• Managed a high volume of customer inquiries through various channels, ensuring prompt resolution and customer satisfaction.• Conducted proactive follow-ups to address customer concerns and build loyalty for future opportunities.• Produced accurate invoices and coordinated service requests for a seamless customer experience.• Maintained and updated client databases for streamlined operations and improved accessibility.

São Paulo, Brasil

• Taught Mathematics to large classes, implementing innovative teaching strategies to inspire problem-solving skills in students.• Developed engaging lesson plans and encouraged online study during the Covid-19 pandemic, achieving a 70% engagement rate.• Discussed individual student needs with parents and collaborated with the school administration to enhance the learning experience.

São Paulo

• Led a team of four, overseeing uniforms, timesheets, task delegation, and task organization, resulting in recognition as the best operational team for two consecutive years with a customer satisfaction rate exceeding 95%.• Provided crucial support to operational activities across the organization and nine regional branches, enhancing their day-to-day business operations.• Spearheaded reverse logistics processes, managing the efficient receipt of documents through email… Show more • Led a team of four, overseeing uniforms, timesheets, task delegation, and task organization, resulting in recognition as the best operational team for two consecutive years with a customer satisfaction rate exceeding 95%.• Provided crucial support to operational activities across the organization and nine regional branches, enhancing their day-to-day business operations.• Spearheaded reverse logistics processes, managing the efficient receipt of documents through email, express mail, and renowned carriers such as DHL and FedEx.• Generated comprehensive monthly management reports, providing insights into the services rendered and contributing to informed decision-making at the organizational level.• Conducted extensive training for new customers, guiding them in utilizing the Tracking system via the website and mobile app, empowering them to generate essential reports for informed decision-making. Show less

São Paulo, São Paulo

• Proactively generated detailed monthly service reports, implementing process improvements that resulted in a 20% increase in efficiency. Provided comprehensive administrative support, including meticulous note-taking, efficient coordination of meeting rooms, and strategic procurement of office supplies. Contributed to a streamlined workflow and enhanced organizational productivity.• Delivered exceptional customer service at the front desk, consistently exhibiting a positive and… Show more • Proactively generated detailed monthly service reports, implementing process improvements that resulted in a 20% increase in efficiency. Provided comprehensive administrative support, including meticulous note-taking, efficient coordination of meeting rooms, and strategic procurement of office supplies. Contributed to a streamlined workflow and enhanced organizational productivity.• Delivered exceptional customer service at the front desk, consistently exhibiting a positive and proactive attitude. Successfully handled a high volume of inquiries, resolving issues promptly and ensuring a welcoming environment for clients. Received commendations for outstanding service. Show less

Master Of Business Administration - Mba, Project Management

Bachelor'S Degree, Bachelor Of Economic Sciences

Diploma In Business Administration, Administração E Negócios, A+ 4,21

Fundamentals of Business Communication Principle of Accounting Business Environment Organizations and Behavior Marketing Principles.

Certificate, Human Resources Management/Personnel Administration, General