Front Office Supervisor/ Manager on Duty Apr 2022 – Present• Managed a team of front desk agents providing guidance and training to optimize performance and customer satisfaction.• Collaborated with the management team to develop and execute strategies for improving occupancy rates and revenue growth.• Implemented and enforced hotel policies and procedures, maintaining a safe and welcoming environment for guests and staff.• Resolved guest complaints and concerns promptly, exhibiting strong problem-solving and conflict-resolution skills.• Managed the front desk operations, including check-in/check-out processes, room assignments, and billing, to ensure efficiency and accuracy.• Utilized industry-standard software and systems for reservations, billing, and reporting, contributing to streamlined administrative processes and financial accountability.Night Auditor Oct 2020 – Apr 2022• Performed nightly financial reconciliations, ensuring accuracy in all financial transactions, including room charges, cash handling, and credit card transactions.• Conducted end-of-day processes, including generating daily reports, balancing cash drawers, and preparing deposits for submission to the bank.• Verified and corrected discrepancies in guest bills, addressing any billing or payment issues promptly and professionally.• Acted as the primary point of contact for late-night check-ins and guest inquiries, providing excellent customer service during overnight hours.• Demonstrated proficiency in hotel management software systems for check-ins, reservations, and guest information management.Embassy Suites by Hilton Orange, CANight Auditor Aug 2016 – Mar 2020• Performed nightly financial reconciliations, ensuring accuracy in all financial transactions, including room charges, cash handling, and credit card transactions.• Conducted end-of-day processes, including generating daily reports, balancing cash drawers, and preparing deposits for submission to the bank.• Collaborated with the front desk and housekeeping teams to coordinate guest arrivals and departures, maintaining a smooth transition during shift changes.• Provided clear and concise communication to the day shift staff, updating them on any overnight incidents, guest requests, or special instructions.• Acted as a valuable resource for guests by providing information on local attractions, dining options, and hotel amenities, enhancing their overall experience and satisfaction.Ramses Hilton Cairo, EgyptAirport Desk Manager Sep 1998 – Mar 2016
