- Monitor and analyze customer feedback from over 5 sources, including surveys, social media, product ratings and reviews, and customer service chats and calls to understand customer behaviors and drive business decisions- Collaborate with consumer insights and merchandising teams to research, synthesize, and present voice of the customer and market insight data from XM Discover (formerly Clarabridge), Sprinklr, and Qualtrics to provide actionable insights to 40+ key business stakeholders- Develop 5+ reports every month with comprehensive results and recommendations identifying customer pain points and opportunities to close gaps in customer experience- Report weekly key metrics related to both QVC and HSN daily specials using Tableau dashboards to drive continuous improvement of the company’s offerings- Design and implement 7+ Qualtrics surveys a month to over 500 customers per survey to explore perceptions of categories, brands, products, and promotions- Deliver internal and external customer feedback related to 10+ events supporting diversity, equity, and inclusion

- Collaboratively planned and conducted national evaluations of Medicare, public health, and human service policies and programs to identify vulnerabilities and recommend program improvements- Cleaned and analyzed complex quantitative datasets of over 2 million Medicare beneficiary records using statistical techniques and proc SQL in SAS. Perform quality reviews of data and analyses for accuracy and reasonable logic- Developed 10+ charts, tables, and other data visuals that effectively represent results of Medicare data analyses. Interpreted and synthesized results into impactful report findings and recommendations- Presented evaluation results for external and internal program stakeholders at least 5 times per month, including at RISE National 2020 and 2021, a conference with 1,000+ Medicare Advantage professionals in attendance- Served as a co-chair for OEI Diversity Group to promote and guide the implementation of diversity, equity, and inclusion initiatives for 200+ OEI employees

- Produced written and visual summaries used for internal reports and public presentation on program website by organizing and synthesizing data from survey and evaluation forms - Assisted with program planning and scheduling by designing promotional materials and securing locations and catering for over 10 events- Processed expense reimbursement for program and student development funds, maintain records for programming and trainee outcomes, and collate weekly list of professional development and career exploration events

- Recruited 75+ eligible low-risk prostate cancer patients in perceptions study by screening eligibility criteria via PennSeek and Epic, and calling to provide additional information and schedule visits- Conducted 1-hour interviews with and administered questionnaires to over 7 study participants to explore perceptions of active surveillance and value of decision support tools in prostate cancer treatment- Analyzed qualitative data using NVivo by developing codebook consisting of 22 nodes and definitions, coding interview transcripts, and running comparison query to achieve at least 85% inter-rater reliability

- Performed preliminary data analysis of educational and behavioral outcomes associated with student participation in 21st Century Out-of-School Time (OST) programs by producing over 15 graphic visuals utilized in annual local reports sent to program providers- Managed collected teacher surveys for 1,000+ students by entering, cleaning, and analyzing data in Stata- Collaborated with 5 qualitative team members to assess and summarize provider interviews and program observations that were incorporated in local evaluation reports

- Evaluated existing acute respiratory exposure guideline levels for hazardous chemicals- Developed 5 new exposure thresholds for dimethyl sulfide and drafted up-to-date document to act as public health guidance for emergency response and health assessors nationwide

- Segmented and transcribed interviews of 60 autistic participants using XTrans and generated master file for future comparisons of linguistic markers of autism- Created REDCap database to obtain and digitize consent for over 150 participants- Trained over 10 research assistants in audio segmentation and transcription- Systematized 500+ transcription, study and patient information files

- Analyzed 100 YouTube videos for tobacco references to determine behavioral and usage patterns in youth- Collaborated with 12 research coordinators and student researchers to continually enhance guidelines and ensure coding standardization

- Organized over 300 patient files for glaucoma study by reducing duplicate files and categorizing documents - Maintained patient information by reviewing and inputting data into REDCap and Epic databases

- Arranged student meetings with professors and coordinated schedules of 10 writing tutors- Performed administrative tasks and assisted 20+ visitors per day via phone and in-person

- Developed and implemented curriculum for public high school student enrichment program- Educated 15 incoming 12th grade students from underprivileged backgrounds about college accessibility- Coordinated multiple college tours for 120 staff members and students