Sandeep Vasudevan Email & Phone Number

Bengaluru, Karnataka, India

I’m glad to share that my journey with IBM has begun, and it’s hard to believe it’s already been over a month. Time has truly flown by! I’m excited to be part of such a vast and dynamic organization, meeting new people, embracing the culture, and diving deep into the world of technology (powered by AI 😊)A big thank you to everyone who has made this transition so seamless. I’m looking forward to exploring even more and contributing to our collective success.

Bangalore Urban, Karnataka, India

Bengaluru, Karnataka, India

Drove service transfer from product organization to managed services of 450+ teams in phases. Drove infrastructure risk assessment through succession planning and strengthened resilience; Liaised with business and application stakeholders, performed trend analysis, prioritized based on landscape risks. Improved CSAT by X%; enabled better engagement with cross-functional teams across the globe; enhanced Trust and confidence within management; focused on Big Picture Thinking.Won major deal in healthcare domain competing with three big players; worked closely with RFP and delivery team to design and execute future roadmap ensuring NIL business disruption. Improved User Experience scores, accomplished 100% deliverable and NIL Escalations; brought in quality consciousness through centralized governance practices and global standards as regional policies. Achieved cost savings with CI across teams; presented skill matrix to the global stakeholders, along with effective KT and transition approach onboarded 75% of teams within 2 months.

Bangalore

Reduced cost with automation and continuous process improvement for multiple projects. Drived business capability initiatives with different BU's. Moved SLA scores to 95%, backlogs to Zero (200+tickets >30 days). Worked on license procurement issues, released unused licenses and decommissioned the unused server. Transformed the maturity level from standardized to optimized; decreased task turnout time; brought in structure and framework by closely working with the senior leadership teams. Drove automation of Server Provisioning and Server Decommissioning process with Service Now; built SAP system refresh process by defining a new model contributing to quality & cost optimization. Formed resilient projects at SAP, Database and storage levels; worked closely with Global Security teams to setup UNIX systems, process, tracking mechanisms and infrastructure patching.

Bangalore Area, India

Improved team strength; set up new production support teams with a short span to handle the critical application in India Growth Center; enabled stronger rapport among onsite/offshore team. Managed scope, timeline and business value delivery. Implemented business service continuity practices ensuring 24/7 support for all critical services and managed shifts.Defined SAP Fast Track programs; conducted technical training on SAP Architecture & Fundamentals, Oracle Database fundamentals, SAP & D.B. performance tuning, Trex & Livecache setup, SAP HANA Fundamentals.Increasing the clientele from 5 to 15, delivering value using the shared model with the competitive cost; assigned Technical SPOCs for each customer, drove bi-weekly client meetings and prepared SLPs. Reduced high impact and business-critical incidents. Managed problems, incidents, weekly quality reviews and change; prepared KBase documents, reviewed quarterly SOP documents. Engaged with SAP functional, ABAP infrastructure team to understand the landscape, roadmap, challenges, and improvement areas; collaborated with Vendors to work across SAP COE and Solution Manager Upgrades.

Munich, Bavaria, Germany

Led centre level initiatives, consolidated and presented ideas for sign-off with the global stakeholders; managed 41 guidelines across multi-geographical teams & achieving 100% client satisfaction index. Handled the transition and managed I.T. support model with a high management focus, ensuring project stability in 2 months; > 700 systems with 40+ production SAP systems.

Mysore

Managed 14 customers from different business verticals for Wipro (Manufacturing, Pharmaceutical, Banking, Energy & Utilities, Retail.), handling Infrastructure landscapes, SAP Products, Platforms and stakeholder. Presented Operational Excellence status to I.T. manager, Director & Quality team on a Bi-weekly basis to capturing the improvement areas and closing the gaps. Part of Project Consulting & Implementation Team performing implementations, Migrations and Upgrades. Handled the role of Domain Lead & SME for SAP BASIS Support Project and managing team of 30 members.Involved in Customer Engagements, Design & Solution for SAP implementation projects.Some of major projects handled:-OS/DB MigrationDR Landscape Design & Implementation (DB2 Database)Solution Manager System ImplementationSAP ECC & Netweaver upgradeOracle Database Upgrade

Master Of Science - Ms, Systems Engineering

Ms, System Engineering From Bits, Pilani

B.Sc, Physics, Chemistry & Maths From Mysore University