Over 23 years of hands-on experience in the Telecom Domain specializing in OSS/BSS, Service Fulfillment, Service Management, Business Operations, Performance Management, Delivery Management, and Billing & Revenue Assurance.Executive Highlights• Strategic Leadership in Operations: Provide visionary leadership and ensure the quality delivery of operational and technical solutions, driving excellence across all aspects of service provision.• Technology Strategy and Management: Spearhead technology planning, solution architecture, deployment, and capacity/performance management to optimize operational efficiency and drive business success.• Project and Operations Management: Proficiently manage critical internet, intranet, and OSS/BSS projects along with RAN, Core, and Cloud applications, ensuring seamless service provision and technical excellence.• Service Excellence: Expertise in service assurance, provisioning, and definition, coupled with fault and trouble ticket management, and inventory oversight to uphold service quality standards.• End-to-End Project Delivery: Profound understanding and experience in end-to-end delivery of major IT/Telco projects, ensuring successful outcomes and client satisfaction.• Transition Management: Skilled in setting up remote delivery transitions, facilitating smooth transitions while maintaining operational continuity and efficiency.• Process Management: Adept in project, transition, delivery, and process management, driving business operations with efficiency and effectiveness.• Team Leadership and Development: Exceptional leadership abilities, capable of building, training, mentoring, and retaining top-performing cross-functional technical teams, fostering a culture of excellence and innovation.• Resource Planning and Infrastructure Management: Proficiency in resource planning, establishing 24x7 infrastructure, and leading teams across multiple domains to deliver customer-centric solutions.• Versatile IT Expertise: Proficient in various IT roles including OSS/BSS Application Administration, Project Management, Service Delivery Management, and Operations Head, ensuring optimal results and business value in dynamic, high-growth environments.• Performance & Capacity Management: Extensive experience in performance monitoring, analysis, and optimization to ensure the highest levels of system reliability, availability, and scalability.• Business Continuity Plans (BCP), Disaster Management• Vendor Management
Listed skills include Service Delivery, Telecommunications, Solution Architecture, Itil, and 28 others.
