Sana Basit Email & Phone Number

Karachi, Pk

Karāchi, Sindh, Pakistan

Responsibilities• Lead a team of 25 customer service staff, responsible for all customer services including mall ambiance• Training and organizing team to deliver a high standard of customer service; to respond to enquiries from customers and communicate courteously with customers by telephone, email and face-to-face• Analyze data to determine the level of customer service and write reports• Investigate and solve customers' problems that are passed on by customer service… Show more Responsibilities• Lead a team of 25 customer service staff, responsible for all customer services including mall ambiance• Training and organizing team to deliver a high standard of customer service; to respond to enquiries from customers and communicate courteously with customers by telephone, email and face-to-face• Analyze data to determine the level of customer service and write reports• Investigate and solve customers' problems that are passed on by customer service assistants and directly accessing problem logs• Supervise lost & found cases and issue refunds or compensation to customers• Handle customer complaints or any major incidents, such as a security issue or a customer being taken for grantedAchievements • Managed a very successful Dolmen Shopping Festival (DSF)• Improved the system of measuring customer satisfaction with the help of IT support and external support from marketing research agencies• Developed feedback or complaints procedures for customers to use• Managed excellent relationship with directors and other managers to find ease in discussing possible improvements to customer service• Attained excellent team motivation and support through objectively doing team appraisals with the help of human resources• Helping to develop and implement new customer service policies Show less

Karāchi, Sindh, Pakistan

Karāchi, Sindh, Pakistan

Karāchi, Sindh, Pakistan

Managing relationships with our premier customers looking after their accounts and resolving their queries providing them swift solutions .

Clifton Karachi

Working with high net-worth corporate clients providing them client servicing resolving their queries regarding the products provided to them.

Karāchi, Sindh, Pakistan