Sana Lakdawala Email and Phone Number

• Actively seek current training methods and best practices to facilitate training employees• Schedule and conduct meetings with management to proactively identify topics to be address or areas in need of additional instruction.• Maintain employee training records

1.Oversees all restaurant operations.2.Scheduling a full daily operating staff of 15 members.3.Maintain links with external contractors and suppliers.4. Implemented a revised inventory system focused on storage conditions and ordering , resulting in a 6% decrease in losses incurred by food waste.

1.Reduced labor cost from 24% to budgeted 18% of net revenue in one month by creating new scheduling procedures.   2. Establish standards for personnel performance and customer service.  3. Review work procedures and operational problems to determine ways to improve service and performance

1. Increased customer engagement on social platforms by 15% through promotions and contests. 2. Fully responsible for daily operation in the restaurant, serving international cuisine with 80seats.3.Perform monthly inventory duties plate and recipe costing and approve menu designs. 4.Planned and coordinated events for the restaurant by locating venues.5.Ensured quality of production and food procurement requirements.6.Managed 15 staff and trained 10 new employees.7.Maintained food services areas in a hygienic and safe condition.

• Performs all POS duties, front and back of house functions including opening and closing procedures, coordinating with the Corporate Office as necessary.• Establishes effective and positive communication amongst all team members.• Assists store manager in maintaining proper coverage and team member schedules ensuring that the store maintains customer service standards and team members adhere to meal and break policy.• Assists store manager and assistant manager in planning and executing all sales promotions effectively and efficiently.

1. Investigate and resolve complaints regarding food quality and service  2. Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.  3. Maintained report of stock, repairs, sales and wastage.    4.Creating and promoting strategies in conjunction with the management team, to improve service and grow business