Sana Malik work email
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A client experience enthusiast. I am so deeply passionate about providing excellent client experiences to Enterprise, Mid-Market, and Strategic companies. I have experience focused on data analytics, SaaS implementations, User Engagement, Change Management, Merchandising, and Strategy Implementation. I have successfully pivoted my career from retail merchandising to enterprise upskilling. Strengths:+ Customer experience + Delivering on Value+ Building relationships+ Leading with empathy+ Leading clients through change + Coaching/mentorship+ Strategic thought- leadership
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Customer SuccessSkillableAustin, Tx, Us -
Director, Customer SuccessArist Oct 2023 - PresentNew York, New York, Us -
Enterprise Customer Success ManagerArist Feb 2022 - Oct 2023New York, New York, UsArist is a tool for delivering bite-size learning in the flow of life and work. Our philosophy of how people can and should learn is transformative for our clients and learners. By bringing learning to where people spend their time, three major shift happen: * Learning is broken down into the absolute essentials * Learning becomes outcome- driven* Accessibility and engagement become a given -
Partner / Co-FounderCapulet Consulting Llc Jul 2017 - Present
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Client Engagement PartnerDegreed Jan 2018 - Feb 2022Pleasanton, California, Us- Lead post sales implementation for Mid-Market, Enterprise, and Strategic clients- Lead, Create, and Launch a scalable Mid-Market Engagement Experience- Built a POC engagement methodology based on data backed decisions- Successfully converted POCs using aforementioned methodology- Lead meetings and presentations with C-suite, VP, Directors across many Fortune 500 companies as well as internal leadership to gain buy in on projects - Developed change management strategy for long term impact on learning culture- Lead work streams across all functions to ensure success of Degreed deployment and adoption- Collaborated on building out Diversity Committee and other passion projects across the organization -
Client Manager- Digital Brand StrategistAdlucent Dec 2015 - 2017Austin, Texas, Us- Build meaningful long-term relationship with Adlucent’s retail and brand partners- Analyze sales, marketing, and consumer data to create strategic plans to grow businesses for aforementioned partners- Managed client's paid search campaigns and through the analysis of their business, helped them make strategic decisions for their business- Built streamlined forecasting processes and reportings which were adapted by the entire CM team - Owned senior level client relationships and skillfully navigated issues and roadblocks - Responsible for client retention by proactively identifying client risks or opportunities - Identified key strategies through intensive retail/business analytics - Worked closely with cross functional partners to project manage client requests- Remained up-to-date on relevant news, best practices and trends within the marketing, media, and technology marketplace, with an emphasis on retail and eCommerce -
Account DirectorRetailmenot, Inc. Nov 2014 - Nov 2015Austin, Tx, Us- Build meaningful long-term relationship with Retailmenot’s retail and brand partners- Analyze sales, marketing, and consumer data to create strategic plans to grow businesses for aforementioned partners- Built streamlined forecasting processes and reportings which were adapted by the entire RBS team in the US ad UK using Tableau and other data systems- Prospect new business for RMN brought on 7 new accounts with a revenue potential of over $2MM before the end of Q3- Educate existing partners, prospective partners, and colleagues on industry white paper and competitive trends- Visualizing data findings into dashboards for merchant - Presenting business growth ideas and updates to C-level executives internally as well as those at my accounts’- Manage complete sales cycle from identifying to closing using Salesforce - Rigorous analysis done on Tableau, Excel, and/or SQL - Lead special projects with cross-functional teams such as finance partners, sales ops, engineering, product, etc. - Grow Account Manager into a future Account Direction through mentoring and training - Exceed quarterly revenue targets every quarter -
Merchandise PlannerGilt Groupe Jan 2013 - Nov 2014Boston, Massachusetts, Us- Develop strategic plans to grow each business YoY; core business grew on average 20%, while Private Label grew 53% from FY ‘13 to ‘FY ‘14- Forecasting Sales, Gross Margin, and Inventory vs. Plan by Department and by Brand/Sale using intense data analysis using both Excel and SQL queries- Strategize alongside Marketing, Product, Tech, and Data teams to incorporate cross functional initiatives to positively impact business- Manage and grow assistant planner and intern through extensive training and project management- Analyze historical data and trend forecasts to establish a concise and executable merchandise plan mix pre-season and in-season in partnership with Directors of Buying for Casual, Private Label, Sport, and Swim.- Perform rigorous and in depth financial and market analysis on trends, historical performance, and product attributes to strategically build future investment plans- Manage OTB process and present to directors and VPs - Take on special projects to streamline planning and buying processes across all business units- Support the development, implementation, and execution of new business processes and technology -
Womens Planner- Rugby Ralph LaurenRalph Lauren Dec 2011 - Oct 2012New York, Us- Manage the monthly Performance Forecast and Daily Sales Flash process along with the monthly MFR at the direction of the Sr. Director- Present Monthly Forecast based on gross margin, sales, and markdown projections to VP of Planning as well as President of Division.- Develop seasonal analysis, GM forecast, weekly forecast, KPI to support all forecasting- Collaborate with marketing partners to incorporate marketing initiatives and forecasts that impact business and future trends, and identify marketing opportunities including timing and events and projected impact to sales and gross margin- Work closely with buying to establish a concise and executable merchandise plan mix to support the long-range financial objectives- Perform Ad Hoc analysis based on historical performance, product attributes, and customer attributes- Manage a team of Distribution Analysts and help them achieve division financial goals as well as their own professional goals- Manage OTB process in conjunction with buying team- Partner with cross functional teams like buying, allocation, and marketing to identify opportunities for innovative approaches to reach corporate plans- Manage profitability (quarterly, seasonally and annually) -
Merchandising And E-Commerce ManagerDe Beers Diamond Jewellers Oct 2010 - Dec 2011London, England, GbDuties: · Create model stock for all collections and allocate merchandise to all ten US boutiques based on detailed sales analysis, manage stock turns for all boutiques · Organize sales data through pivot tables and other Excel features to analyze business trends on a weekly, monthly, and quarterly basis; make appropriate recommendations and alerts to London Head office · Responsible for updating selling reports and present via PowerPoint on a monthly, quarterly, and year end basis · Forecast business based on current and previous performance as well as competitor benchmarking; present revised projections and recommendations to AVP and CEO · Identify and communicate potential inventory liabilities and drive appropriate actions to resolutions · Balance all stock based on business needs gathered through extensive data analysis executed through Excel and SAP · Create New Product Launch and other product knowledge presentations as training material for all US staff, including CEO and other executives · Increased business by 36% across all categories in four months, assisted in achieving the highest grossing holiday season since company launch in US in 2005 · Responsible for all data analysis; write up and present monthly comments and product analysis on a monthly and quarterly basis · In charge of placing local production orders and new stock allocation · Create new business strategies to track sales and product movement and present to AVP and CEO; implement strategies · Manage E-Commerce business and client relations · Assist with new website launch with all E-Commerce merchandising and CMS (content management system) · Create and present weekly E-Commerce KPI to CEO, AVP, and Director of Finance -
Sales/ E-Commerce CoordinatorLafayette 148 New York Sep 2009 - Oct 2010New York, UsDuties: · Managed customer relations and trained call center to deliver brand image to customers through level of service · Created line sheets using PDM; worked with the Visual Merchandising team to create looks for catalogs · Gained extensive experience in BlueCherry for EDI purposes such as order entry and order tracking as well as inventory management and organization · Liaise between Brooklyn and Shantou warehouse and end customers to ensure fluidity of order placement and delivery · Pull web sales reports and present customer/sales data to executives including President of Lafayette 148 New York · Sales went from 2009 YTD 3 million to MTD 1 million in June 2010 alone. Sales goal 4 million in 2009 to 10 million in 2010 · Teamed with IT, E-Commerce, and Upper Management to create a better operational flow for sales and merchandising
Sana Malik Skills
Sana Malik Education Details
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New York University- Stern School Of BusinessBusiness Analytics -
University Of North TexasFashion Merchandising -
University Of North TexasFashion Merchandising
Frequently Asked Questions about Sana Malik
What company does Sana Malik work for?
Sana Malik works for Skillable
What is Sana Malik's role at the current company?
Sana Malik's current role is Customer Success.
What is Sana Malik's email address?
Sana Malik's email address is sa****@****rist.co
What schools did Sana Malik attend?
Sana Malik attended New York University- Stern School Of Business, University Of North Texas, University Of North Texas.
What are some of Sana Malik's interests?
Sana Malik has interest in Social Services.
What skills is Sana Malik known for?
Sana Malik has skills like Merchandising, Retail, Fashion, Visual Merchandising, E Commerce, Forecasting, Inventory Management, Trend Analysis, Microsoft Excel, Sales, Apparel, Styling.
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