Sana Mayoof

Sana Mayoof Email and Phone Number

Regional Contact Center and CX Manager @ GIG Gulf
Sana Mayoof's Location
Southern Governorate, Bahrain, Bahrain
About Sana Mayoof

I am Sana Mayoof, Regional Contact Center and Customer Experience Manager at GIG Gulf. I have a strong background in customer experience, digital transformation, and process improvement, having transitioned from telecom to the insurance sector. I hold a BSc in Business Information Systems, a Six Sigma Yellow Belt certification, and am trained in ITIL practices.I serve as the Head of Membership for the LAMEA Association and was part of the LAMEA program (second patch). I also completed an executive training program at London Business School.

Sana Mayoof's Current Company Details
GIG Gulf

Gig Gulf

View
Regional Contact Center and CX Manager
Website:
gig-gulf.com/en
Employees:
1026
Sana Mayoof Work Experience Details
  • Gig Gulf
    Regional Contact Center And Cx Manager
    Gig Gulf
    View
  • Lamea Association
    Head Of Selection
    Lamea Association May 2023 - Present
    Capital Governorate, Bahrain
    View
  • Gig Gulf
    Regional Contact Center And Cx Manager
    Gig Gulf Nov 2022 - Present
    - Implement and optimize omni-channel customer service strategies to enhance customer satisfaction, ensuring seamless integration across various communication channels.- Develop and execute a comprehensive call-center strategy to drive customer service excellence and achieve sales targets across the Bahrain, UAE, Oman, and Qatar region.- Optimize resource planning, staff coaching, and development for operational efficiency and productivity.- Monitor and analyze call-center performance metrics, generating comprehensive reports on sales productivity, customer service quality, and other key performance indicators.
    View
  • Batelco
    Beyon - Customer Experience Manager
    Batelco Feb 2022 - Nov 2022
    View
  • Batelco
    Customer Experience Manager - Enterprise
    Batelco Mar 2020 - Feb 2022
    Bahrain
    Enterprise NPS & CSAT
    View
  • Batelco
    Enterprise Service Desk Manager
    Batelco Apr 2017 - Mar 2020
    Bahrain
    View
  • Batelco
    Quality Assurance Specialist
    Batelco Oct 2015 - Apr 2017
    Bahrain
    View
  • Batelco
    Internet Helpdesk And Analyst
    Batelco Nov 2013 - Oct 2015
    View
  • Batelco
    Tele-Marketing Executive
    Batelco Jan 2012 - Nov 2013
    Batelco
    - Work within a dedicated sales team - Sell Batelco products and services to existing and potential customers- Collaborate with internal departments to maximize conversion of all leads and opportunities
    View
  • Batelco
    Internet Helpdesk And Analyst
    Batelco Jan 2011 - Apr 2011
    Respond to inquiries via phone and e-mail; educate new customers; internet trouble shooting and promote the organization's products and services; scheduling and escalating issues and following through till completion.
    View
  • Batelco
    Retail Officer
    Batelco Jun 2010 - Jan 2011
    Bahrain
    - Serve the customers - Promote and sell Batelco services
    View
  • Central Bank Of Bahrain
    Trainee
    Central Bank Of Bahrain Jul 2009 - Sep 2009
    On Job training System Documentation

Sana Mayoof Skills

Leadership Customer Experience Presentation Skills Powerpoint Development Digitization Requirements Analysis Personal Development Digital Transformation Corporate Finance Digital Strategy Itil Root Cause Analysis Sales Microsoft Powerpoint Able To Work Under Pressure Data Analysis Service Desk Management Telecommunications Communication Skills Business Analysis Competitive Analysis Team Management Team Leadership System Administration Mentoring Strategic Planning Oracle Creative Thinking Talent Management Microsoft Office Database Development Microsoft Excel Big Data Business Process Training Time Management Customer Service Project Planning Effective Team Workers Market Analysis Business Process Improvement Business Strategy Teamwork Leading Meetings Coaching Mobile Devices Life Skills Data Visualization Data Mining Databases

Sana Mayoof Education Details

Frequently Asked Questions about Sana Mayoof

What company does Sana Mayoof work for?

Sana Mayoof works for Gig Gulf

What is Sana Mayoof's role at the current company?

Sana Mayoof's current role is Regional Contact Center and CX Manager.

What schools did Sana Mayoof attend?

Sana Mayoof attended University Of Bahrain, Al Hoora Commercial School.

What skills is Sana Mayoof known for?

Sana Mayoof has skills like Leadership, Customer Experience, Presentation Skills, Powerpoint Development, Digitization, Requirements Analysis, Personal Development, Digital Transformation, Corporate Finance, Digital Strategy, Itil, Root Cause Analysis.

Not the Sana Mayoof you were looking for?

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.