Managed and analyzed security events from SIEM, Threat Intelligence feeds, and end-user notifications,determining actionable security risks and ensuring response according to procedures and SLAs.Respond to service desk tickets, emails, and phone calls promptly, maintaining a high level of customer satisfaction.Optimized network performance by managing and resolving configuration issues on workstations, servers, and network devices. Oversaw the setup, configuration, and maintenance of Active Directory user accounts, including access permissions and group policies, to support secure and streamlined operations.Contributed to the development of cybersecurity and privacy policies using NIST frameworks and SOC best practices, ensuring alignment with industry standards and regulatory requirements.

I had the opportunity to implement, test, and integrate a comprehensive privacy assessment system. By ensuring end-to-end development, I successfully complied with global data protection and privacy regulations such as HIPAA, CCPA, and GDPR.I also played a crucial role in standardizing and evaluating assessments for internal applications and systems at BD. By maintaining consistent quality and adhering to established standards, I contributed to the company's commitment to excellence.Furthermore, I collaborated closely with the privacy office team on implementing four security and two privacy assessments. This collaborative effort enhanced the overall privacy and security posture of the organization.In addition, I authored a comprehensive Privacy by Design document, which ensured compliance with privacy policy requirements and facilitated the implementation of ISO27001 in new systems at BD.Overall, my work experience demonstrates my strong expertise in privacy assessments, compliance, and privacy by design principles, and my commitment to maintaining the highest standards of data protection.

Collaborated remotely with the project lead to develop a website from inception using HTML/CSS, demonstrating proficiency in web development. Actively contributed to problem-solving sessions, offering innovative solutions to overcome design challenges and improve user experience. Engaged in iterative design processes, refining the website layout and functionality to meet project objectives. Conducted thorough testing and troubleshooting to ensure seamless performance and compatibility across different browsers and devices. Communicated effectively with the project lead, providing regular updates on progress and addressing any issues promptly. Successfully delivered a fully functional website that met the client's requirements and exceeded expectations.

Collaborated with multiple departments at Planned Parenthood, analyzing and reporting video findings to the head of security. Conducted thorough analysis of emails and letters received by staff to identify potential legal violations. Implemented a streamlined process for the IT department to track and allocate equipment, resulting in cost reduction and improved efficiency. Served as the primary liaison for safety and security matters, fostering positive relationships with local law enforcement and community leaders. Developed standard operating procedures for emergency situations and security breaches through comprehensive risk analysis. Led a team in creating a nationwide database of non-profit security grants, benefiting Planned Parenthood affiliates across the country. Successfully managed multiple research projects and delivered presentations to employees at various affiliates.

I have worked with Troutwood for the past year and a half. I have been working on the visual aspects of the web and creating/designing characters.

As a gas station and convenience store manager, I oversaw all aspects of daily operations, including supervising staff, ensuring customer satisfaction, and managing inventory. Implemented effective sales strategies and promotional activities to increase revenue and attract new customers. Streamlined processes and procedures to enhance operational efficiency and maximize productivity. Conducted regular staff training and performance evaluations to maintain a high level of customer service and employee satisfaction. Monitored inventory levels, ordered supplies, and managed vendor relationships to ensure adequate stock and minimize costs. Handled customer inquiries and resolved complaints promptly and professionally. Maintained compliance with safety, health, and environmental regulations.