Sana Sayed
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Sana Sayed Email & Phone Number

Delivery Manager at Tata Consultancy Services at Tata Consultancy Services
Location: Mumbai, Maharashtra, India 11 work roles 1 school
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Current company
Tata Consultancy Services
Role
Delivery Manager at Tata Consultancy Services
Location
Mumbai, Maharashtra, India
Company size
408935 employees

Who is Sana Sayed? Overview

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Sana Sayed is listed as Delivery Manager at Tata Consultancy Services at Tata Consultancy Services, a with 408935 employees, based in Mumbai, Maharashtra, India. AeroLeads shows a matched LinkedIn profile for Sana Sayed.

Sana Sayed previously worked as Delivery Manager at Tata Consultancy Services and Assistant Manager at Tata Consultancy Services. Sana Sayed holds Bachelor Of Business Administration - Bba from Dy Patil Institute Of Distance Learning.

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Tata Consultancy Services

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Profile bio

About Sana Sayed

I am an experienced professional working in the logistics and supply chain industry for the past 3 years. I have 11 years of experience in banking and financial services and 4 years of experience in the customer service industry. These 18 years of experience have allowed me to take up various roles like team member, quality specialist, subject matter expert and trainer, Business analyst, Team Leader, and Delivery manager. I specialise in adapting and excelling in any domain that I am assigned. My key strengths are excellent communication and interpersonal skills, people management, and generating innovative ideas for business improvement and client satisfaction. These strengths have assisted me in maintaining a strong and trustworthy relationship with internal and external stakeholders. I am an outstanding leader with distinguished capabilities in mentoring, training, and handling large cross-functional and multi-cultural teams with agile methodologies.

Current workplace

Sana Sayed's current company

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Tata Consultancy Services
Tata Consultancy Services
Delivery Manager at Tata Consultancy Services
bombay, maharashtra, india
Website
tcs.com
Employees
408935
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11 roles

Sana Sayed work experience

A career timeline built from the work history available for this profile.

Delivery Manager

Current
Tata Consultancy Services

India

Leading a span of 125 associates with 4 team leads reporting to me. Looking into critical activities such as billing, forecasting of volume and preparing monthly and quarterly business review presentations. Hosting review meetings. Taking care of end to end client in boarding process and ensuring a smooth implementation to form long term relationship with the stake holders. Conducting project review assessments. Evaluating team members and team leads performance. providing guidance and trainings as needed.

Jan 2022 - Present

Senior Team Lead

Tata Consultancy Services

Mumbai, Maharashtra, India

Leading a team of 19 to 20 associates in managing customs clearance for a UK-based logistics company.

Nov 2019 - Jan 2021

Business Analyst

Tata Consultancy Services

Mumbai, Maharashtra, India

Handled end to end client reports. Drafted weekly and monthly MOM’s of the calls conducted.

Nov 2018 - Oct 2019

Project Manager Team Lead

Tata Consultancy Services

Mumbai, Maharashtra, India

- Promoted as a Team Lead in May 2015.- Leading a team of 19 to 20 associates.- Managed various quality metrics for a US Banking and Mortgages process (Non-Voice).- Ensured the team's internal & external quality targets are met & exceeding expectations.- Provided coaching & feedback to associates.- Conducted refresher sessions with teams.- Attended calibration sessions with internal & external QAPs to achieve uniformity across theprocess.- Helped the team to participate in process improvement projects, and learning & developmenttrainings

May 2015 - Oct 2018

Senior Business Process Analyst

Tata Consultancy Services

Mumbai, Maharashtra, India

- Identifying process gaps & providing key solutions with client approvals (Mortgages).- Mentoring a team of 15 employees.- Managing client & internal MIS reports.- Drafting PnP for the default process along with clients.

Dec 2012 - Apr 2015

Senior Customer Service Representative

Tata Consultancy Services

Mumbai, Maharashtra, India

Banking and Mortgages- Maintaining strict adherence to quality guidelines.- Maintaining self & teams PTS & TR rate to meet client’s expectations.- Worked on various process-based reports.- Back up trainer for the team.- Conducted various refresher trainings.- Managed the monthly test reports & updating training modules.- Attended various learning & development training sessions.- Attended "Train the trainer" training session.

Jul 2011 - Nov 2012

Customer Service Representative

Tata Consultancy Services

Mumbai, Maharashtra, India

Banking and Mortgages - Maintaining strict adherence to quality guidelines.- Maintaining self & teams PTS & TR rate to meet client’s expectations.

Apr 2009 - Jun 2011

Customer Service Representative

Tata Consultancy Services

Mumbai, Maharashtra, India

US Voice Process- Maintaining strict adherence to quality guidelines.- Maintaining customer CSAT scores- Maintaining call AHT of self & the team.

Nov 2008 - Mar 2009

Customer Service Representative

Sitel India Ltd

Mumbai, Maharashtra, India

- Calling US customers for an outbound collection program (Deferred).- Mentoring new associates in the team & maintaining data for the same.

Sep 2005 - Sep 2008

Customer Service Representative

Wipro Spectramind Limited

Mumbai, Maharashtra, India

- Joined Wipro Spectramind as a Customer Service Professional. (Semitechnical process).- Attended one-month cross training program for an airline ticketing process July 2005

Sep 2004 - Aug 2005
Team & coworkers

Colleagues at Tata Consultancy Services

Other employees you can reach at tcs.com. View company contacts for 408935 employees →

AS Anushka Sinha Anushka Sinha Colleague at Tata Consultancy ServicesCopenhagen, Capital Region Of Denmark, Denmark View → NJ Nileema Jadhav Nileema Jadhav Colleague at Tata Consultancy ServicesLondon Area, United Kingdom View → HK Heena Khan Pathan Heena Khan Pathan Colleague at Tata Consultancy ServicesHyderabad, Telangana, India View → OP Omkar Punde Omkar Punde Colleague at Tata Consultancy ServicesPusad, Maharashtra, India View → RV Raghavendran V Raghavendran V Colleague at Tata Consultancy ServicesChennai, Tamil Nadu, India View → SA Shiraz Ashraf Shiraz Ashraf Colleague at Tata Consultancy ServicesBengaluru, Karnataka, India View → AB Aslin Babina J H Aslin Babina J H Colleague at Tata Consultancy ServicesNagercoil, Tamil Nadu, India View → NP Neha Punjabi Neha Punjabi Colleague at Tata Consultancy ServicesVadodara, Gujarat, India View → TS Teja Sravya Nadendla Teja Sravya Nadendla Colleague at Tata Consultancy ServicesHyderabad, Telangana, India View → RA Rukmini Ashok Kumar Rukmini Ashok Kumar Colleague at Tata Consultancy ServicesGreater Sydney Area, Australia View →
1 education record

Sana Sayed education

FAQ

Frequently asked questions about Sana Sayed

Quick answers generated from the profile data available on this page.

What company does Sana Sayed work for?

Sana Sayed works for Tata Consultancy Services.

What is Sana Sayed's role at Tata Consultancy Services?

Sana Sayed is listed as Delivery Manager at Tata Consultancy Services at Tata Consultancy Services.

Where is Sana Sayed based?

Sana Sayed is based in Mumbai, Maharashtra, India while working with Tata Consultancy Services.

What companies has Sana Sayed worked for?

Sana Sayed has worked for Tata Consultancy Services, Sitel India Ltd, and Wipro Spectramind Limited.

Who are Sana Sayed's colleagues at Tata Consultancy Services?

Sana Sayed's colleagues at Tata Consultancy Services include Anushka Sinha, Nileema Jadhav, Heena Khan Pathan, Omkar Punde, and Raghavendran V.

How can I contact Sana Sayed?

You can use AeroLeads to view verified contact signals for Sana Sayed at Tata Consultancy Services, including work email, phone, and LinkedIn data when available.

What schools did Sana Sayed attend?

Sana Sayed holds Bachelor Of Business Administration - Bba from Dy Patil Institute Of Distance Learning.

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