Main activities involved establishing the business, maintaining customers' relationships, training and consulting in the areas of: - Business Analysis: Business efficiency, processes and costs. - Workplace wellness and business coaching - Change Management Projects include: - Employee Evaluation System for a civil engineering company- Complete process design, financial analysis, marketing consultation, HR management and business analysis for a fitness studio. - Complete business analysis and partial transformation for an IT company

- Main task is to support businesses in learning more about the services Apple offers to them- Facilitation of business sales to those looking to buy Apple devices for work whether in small quanities or in bulk. - Training for colleagues on business services, how to talk about business to customers and how to discover their business needs. - Consultations to busiensses in finding out what is the best product to use, how to use and how many they would require. Which services to choose from, software to use and setup to implement. - Building strategies for the business team quarterly and weekly. - Building and implementing business campaigns about current relevant events - Management and monitoring of business performance for Apple Yas Mall- Applying and ensuring best practices and quality in every step of a business journey.- Planning and delivery of business events and following up attendees on ways to go forward

- Main task was to help troubleshoot and fix issues in iOS devices for customers and repair our relationship with them where they felt distressed because of such issues.- Answering questions from customers on how to use iOS devices - Supported customers in training on how to make the best use of their devices and also suggest different solutions to support them in personal and business use. - Helped drive business introductions to Apple Yas Mall when customers showed business needs. -Supported colleagues in making more business introductions with customers coming to store.

- Revamp of the IT infrastructure - Revamp of SECB's website. - Development of business processes

• Assistant project manager to Work Force Management System with British Telecom• Design, develop, test and debug Interactive Voice Response (IVR) system applications including SMS and USSD applications• Create a suitable Project Process Plan and Project Life Cycle• Upload and edit media files for IVR applications.• Monitor security related issues for the IVR channel.• Manage an in-house developed system (TMN) for SMS generation at the occurrence of a network alarm.