Sana' Mohammad Email & Phone Number

Illinois, United States

• Customer-Centric Assistance: Dedicated to understanding and fulfilling customer needs by providing personalized assistance and guidance.• Communication: Strong interpersonal skills demonstrated through clear and effective communication with customers and colleagues, fostering positive relationships and enhancing the overall shopping experience.• Sales Growth: Consistently met and exceeded sales targets by actively engaging with customers and recommending tailored solutions.• Employee Development: Conduct comprehensive employee reviews and appraisals, aligning with the company's Customer Service Improvement Program (CSIP). Assist in the recruitment process by participating in interviews and making informed hiring recommendations to maintain a skilled and motivated workforce.• Staffing Optimization: Maintain optimal staffing levels by closely monitoring schedules, addressing staff shortages, and assessing customer traffic patterns to ensure a seamless shopping experience.• Visual Merchandising: Monitor and uphold the store's visual appearance, implementing strategic merchandising plans to enhance the overall aesthetics and presentation of products.• Implemented strategies that positively impacted customer service programs, leading to measurable improvements in customer feedback and satisfaction scores.

Illinois, United States

• Focused on enhancing customer satisfaction and driving sales through exceptional service.• Contributed to maintaining a tidy and inviting sales floor, positively impacting the shopping experience.• Sales Growth: By actively interacting with clients and suggesting customized solutions, I consistently reached and exceeded sales targets.• Merchandising: To enhance the general layout and presentation of the products, monitor and preserve the store's aesthetic attractiveness.

New Lenox, Il

• Implemented effective differentiation teaching strategies as a Paraprofessional and Bilingual Aid at Hopewell Career Academy, tailoring instructional approaches to meet diverse student learning needs.• Demonstrated coaching skills by providing targeted support to students, helping them develop strong study habits and effective learning techniques. • Leveraged trauma awareness to create a safe and supportive learning environment, offering empathy and assistance to students who may have experienced challenges. • Actively participated in student assessments and progress monitoring, utilizing insights to adapt strategies and optimize learning outcomes. • Delivered personalized guidance to students, fostering their academic and personal development through individualized coaching sessions.• Contributed to a positive and collaborative team culture, sharing insights and experiences related to differentiation, coaching, and trauma awareness.

New Lenox, Il

• As an Arabic<>English Interpreter at Midwest Educational Support Services, I was dedicated to facilitating effective communication and cross-cultural understanding.• Translation of Educational Materials: Expertly translated a range of materials, such as lessons, Individualized Education Program (IEP) meetings, bulletins, and correspondence, to ensure all parties have access to essential information. • I was able to relate to individuals from diverse backgrounds and adapt communication styles enhances meaningful interactions. • I addressed communication challenges effectively, finding solutions that bridge language barriers and foster understanding.

Greater Philadelphia Area

• Delivered administrative immigration support, ensuring regulatory compliance and a seamless transition for international students into the academic environment.• Assisted with general office and administrative tasks, applying comprehensive knowledge of immigration regulations to navigate complex student needs.• Contributed to projects requiring a deep understanding of immigration regulations, ensuring project success while adhering to legal requirements.

As a Data Entry Supervisor at Jordan Aviation, I played a pivotal role in overseeing and facilitating accurate data management and operational excellence across various departments. My key responsibilities include:Commercial Department, Reservation & Capacity:• Strategically handled customer reservations, aligning with individual preferences and budget constraints.• Collected and meticulously entered data into the JAV software, while also maintaining comprehensive client files and crucial financial and statistical records.Human Resources:• Managed and updated employee data, ensuring the accuracy and security of all employment records.• Generated and maintained detailed reports on employee activities, including training and career advancement, fostering a culture of continuous improvement.Aviation Security (AVSEC):• Maintained a confidential database containing audit reports conducted by foreign organizations, assessing the company's compliance with international rules and regulations.• Collaborated with the security team to respond to auditors and organized files and data to facilitate seamless auditing processes.Member of Environment Task Force in Arab Air Carriers Organization (AACO):• Actively participated in the Environment Task Force, assisting in the oversight of new environmental regulations and the company's adherence to these regulations.• Leveraged bilingual proficiency to facilitate communication and contributed to the development of an environmental management system aligned with international standards.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor'S Degree, English Language & Literature